Carondelet St Marys Hospital Ratings

1601 WEST ST MARY'S ROAD
Tucson, AZ 85745
Phone: (520) 872-3000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Carondelet St Marys Hospital save lives? 1% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure11%
Pneumonia11%


Infectious Disease at Carondelet St Marys Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
64
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
12


Emergency Room Wait Time Ratings

Time until initial exam: 0h 43m

Non-critical cases where patient is discharged have total visit time of 3 hour and 27 minutes

Serious cases where patients are admitted have 3 hour and 26 minutes to be admitted, then an additional 2 hour and 30 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Carondelet St Marys Hospital 4.6 out of 5 based on 32 ratings. 32 user reviews.


67% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Carondelet St Marys Hospital Stories



Nov 13, 2019, 12:26 AM
Banner Desert Medical Center: "Terrible inpatient experience at Banner Desert! I'm typing this as an inpatient. Staff are barbaric and only worried about making their jobs easier instead of the patient. I have laid crippled in bed for 3 days now and tonight I feel unsafe and violated. I'm in tears because I feel as if I'm being held prisoner. This is not right." - Hector

Oct 07, 2019, 5:45 PM
Scottsdale Healthcare-Thompson Peak Hospital: "My husband contracted MRSA in surgical site after hip replacement surgery August 2019 resulting in a second surgery to clean out the infection followed by 6 weeks of IV antibiotics and then 3 months of oral to eradicate the infection." - Danita

Apr 27, 2019, 4:53 PM
: "UMC Banner gaging. 8 hrs and left on own accord. Sat in a two small of a waiting room for 8 hrs, rather go home and keel over then stay and be in that hospital any longer. BBB should be aware of the horrible customer service. We arrived at 4:40pm Wed evening, okay not to bad a few people in the waiting area (which holds maybe 20). Get called back at about 5:00pm. Great this is going to go well after taking information with a person who seemed less than interested took a seat in a small in the back which had 5 seats. Go for a chest Xray, after approximately and hr the employee comes out and takes him into a room for a EKG. Done he sits back down took about 5 minutes. Wait wait wait another hr goes by it is now 6:00pm we are informed that we all need to leave that area go into this other room I peek my head in there are about another 20 seats, but no empty ones so we are told well then go back out to the main lobby where we were. We are in the main lobby listening to a obnoxious auto door open close open close at about 9pm a couple employees come around taking vitals and even stated (its been 5 hours)of everyone still waiting. Funny no one is moving any closer to going home or being admitted we are all just sitting feeling like crap. They hook him up to oxygen and the wait continues. I go to the window to see what the heck is going on and try to get someone to assist us as well as another person (late 40ish women) having issues with nausea and dehydration from her chemo treatment. Basically told that nothing could be done they are busy. 10:30 pm another employee comes out calls us back Yeah we are finally either going to go home or get a admitted. Nope draw blood insert IV and are told your almost up we are next for a room. Okay this all sound promising. He goes to the counter this time to inquire about himself and again for the female chemo patient. Nothing. Anther 2 hours goes by the chemo patient now goes to the window, she comes around the corner and says she is done she can vomit at home. After 7 hrs of waiting she leaves. We hang in for one more hour at 1:15am he has them remove the IV we leave. What kind of hospital is this??? This is the same place that will be doing major surgery on him and it makes me very hesitant that this is the only place in town we can have this done. My biggest concern is the lack of empathy, and the lack of importance that the staff thinks it is okay for very ill seniors to just hang out in an emergency room for 8 hrs and be okay with that. I would never ever recommend Banner medical Center for anything." - Theresa

Apr 16, 2019, 4:51 AM
Phoenix Children's Hospital: "We went to PXH urgent care at 7:30 PM. They sent us to the main ER dor appendicitis symptoms. 5 hours later we are still in the lobby. All they did for triage was cursory basic vitals. I like PCH, but the ER is awful." - Still

May 10, 2018, 9:24 PM
Banner Del E Webb Medical Center: "We took our 87 tear old neighbor in to see her husband on 5-10-18. We entered through the east entrance around 1:30 pm. The lady at the desk went out of her way to be compassionate and helpful. Don't know if she was an employee or a volunteer. Hope you can identify her and let her know how much we appreciate her. She was magnificient! " - Lloyd


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