Yale-New Haven Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Yale-New Haven Hospital save lives? 24% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	12%
Heart Failure	8%
Pneumonia	9%

Infectious Disease at Yale-New Haven Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	308
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	44

Emergency Room Wait Time Ratings

Time until initial exam: 0h 40m

Non-critical cases where patient is discharged have total visit time of 3 hour and 12 minutes

Serious cases where patients are admitted have 3 hour and 57 minutes to be admitted, then an additional 1 hour and 0 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

74% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Yale-New Haven Hospital Stories

Share your experience

Jan 06, 2023, 2:16 PM
Yale-New Haven Hospital: "Years ago, I showed up to Yale New Haven Hospital's ER (the one on York St) with clear signs of heart failure. The APRN who saw me in the ER didn't order the proper diagnostic tests for someone with heart failure symptoms. (He unfortunately assumed it wasn't heart failure, despite my symptoms, so he didn't bother testing for it.) My diagnosis was missed (because of his mistake) and I was admitted "for observation." A few days later in the hospital, once my heart condition was discovered, one of the doctors told me that "a mistake has been made, my condition was overlooked." The doctor (who informed me that a mistake had been made) told me that if the person who saw me in the ER ordered the proper diagnostic tests, my heart condition would have been found/diagnosed immediately, and I would have been prescribed the heart medications I needed right away... rather than a few days later.

I gave my medical records to a lawyer, and he had other doctors look at it. They came to the same conclusion... that not ordering the proper diagnostic tests delayed my condition from being discovered, resulting in me not receiving the heart medications I needed until later. So, I contacted Yale's Patient Relations. They mailed me an "apology" that didn't even apologize for any mistakes made. (Their letter was basically "sorry that you feel that way/sorry that you're dissatisfied.") It was BS.

Since it was clear that they weren't going to have the APRN who messed up on my care speak with me, I asked if I could speak with the APRN's boss. When I spoke with the APRN's boss, she was incredibly rude to me, giving me an attitude. She ended the conversation by speaking over me, saying "I'm no longer interested in having this conversation" and transferred me back over to Patient Relations before I could even finish what I was saying. I'm sure many of Yale's medical staff members are great, unlike the APRN who treated me. As for the APRN's boss, she should look at herself in a mirror. If it were one of her family members who was in my situation, I doubt she would have acted that unethically." - Connor

Apr 18, 2021, 4:02 PM
Yale-New Haven Hospital: "Wait time is horrible. I am an employee and checked in about 1pm and it's almost 4pm and I'm still waiting to be called in. My opinion is that the nursing staff should update and let us know how much longer before
we are called in. I also feel that with covid wheelchairs should be wiped down after every use and there not. Not even the waiting area is bring wiped down as patients are being called in." - brenda

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