West Hills Hospital & Medical Center Ratings

7300 Medical Center Dr
West Hills, CA 91307
Phone: (818) 676-4000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does West Hills Hospital & Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at West Hills Hospital & Medical Center	National Average
Heart Attack	12.6%	12.6%
Stroke	10.9%	13.9%
Heart Failure	8.2%	11.8%
Pneumonia	17.4%	18.2%

Infectious Disease at West Hills Hospital & Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	9
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	4

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 1h 52m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Nurses often fail to communicate
Doctors often fail to communicate with patients
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

West Hills Hospital & Medical Center Stories

Nov 25, 2020, 2:49 AM
West Hills Hospital & Medical Center: "My grandpa spent 1 month in the ICU fighting covid. He didn’t speak English, everytime i called to check on him the staff said that they have nobody that spoke Spanish so he was there the whole time not knowing what was going on. I had to translate everything to him via FaceTime. Also, everytime i called all I heard was nurses laughing in the background. Unfortunately he passed away at that horrible hospital, THEN they released his body in less then 24 hours to some mortuary WITHOUT my family’s permission. This hospital is a JOKE! " - J.

Nov 13, 2020, 12:45 AM
West Hills Hospital & Medical Center: "You were going to discharge my father in law the next day. That night his daughter took him to UCLA and a different diagnoses. The head of cardiology said he would die within six months without a quadruple by pass. Story one. I have three others. Not diagnosing end stage cancer after two weeks. And a doctor telling me he found mold infection in my son's lungs but he i'snt going to to treat it because "this i'snt the emerald city"." - william

Nov 21, 2016, 9:47 PM
West Hills Hospital & Medical Center: "Picked up C.Difficile at West Hills Hospital" - Todd

Jun 29, 2016, 6:45 PM
West Hills Hospital & Medical Center: "We took my dad to West Hills to the E.R. because he was having trouble with his heart. He had a pace maker that I said was on a list for replacement to the staff and that it needed to be looked at. My dad was a retired M.D. and even he would not believe the treatment he received. He was confined to a wheel chair. The man who put him in the bed basically threw him onto it. He hit his head on the back board. The doc spent about 2 minutes with him and left for the day new once did he look into the pace maker or test it. After about 5 hrs they said that he was fine.......My dad died less than 24 Hrs later and it was due to a lack of diagnostic care. If my dad specifically said do not sue this hospital. (he used to work there in the 70s) We would sue them into the ground!" - WEST

Jan 30, 2015, 11:22 PM
West Hills Hospital & Medical Center: "Arrived with chest pain at 1pm. Asked several times throughout the day where I was at on the list to be seen and was told I just had to wait, as patients are seen by severity. Finally at 8:30 I told the nurse I had yet to be seen and my chest pain was still pretty bad. He said, well you've already been seen and discharged. Not true, I've been sitting in your waiting room for 7 hours. I broke down as I couldn't believe they discharged me without even seeing me. Once they realized their mistake they attended me pretty quickly and my nurse was great. I just wish they'd get their act together and not lose or forget about patients." - Kristen

Compare hospitals in Los Angeles County