West Boca Medical Center Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does West Boca Medical Center save lives? 9% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at West Boca Medical Center	National Average
Stroke	12.2%	13.9%
Heart Failure	11.5%	11.8%
Pneumonia	16.7%	18.2%

Infectious Disease at West Boca Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	3
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	1

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 38m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: BELOW AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

West Boca Medical Center Stories

Share your experience

Jun 21, 2016, 5:54 PM
West Boca Medical Center: "As a person with a disability, I have never felt discrimination as I did when visiting West Boca Medical Center. A friend of mine was being admitted and did not want to spend the night alone. Her husband had to return home to take care of their children, so I arrived, service dog in tow to spend the night. At first, everyone was very nice with many nurses stopping in to see my dog. She remained in the down position despite the many distractions. Then Daniel came in and asked me what my disability was. Now for those who do notknow, this is illegal. You are not allows to ask a person why they need a service dog. Daniel left and returned asking me about my disability again then asking if I had her service papers. I've never been asked before, but I did show him her service card with registration numbers. He then asked if I had shot records, to which I replied not on me but in my car. He left saying that my service animal might not be able to stay with me. I was becoming stressed by the incident as well as my friend the patient. I told Daniel, that my dog is for my safety and, by law, is allowed to be anywhere I am. Daniel kept pushing and I said I wanted to drop the matter and would file my complaints later. My priority was my friend. Not my own anxiety about being without my service animal or the risk I was taking.

On his own, Daniel decided to return with his supervisor, Carol and the ordeal continued. She began to question, asking what my disability was and what the dog does for me. Again illegal. I would like to note that Carol refused to even make eye contact with me. She talked directly to my friend, as if I was invisible instead of sitting to her right. How incredibly RUDE! How dare you treat me with no respect as if I not even another adult! Are people with disabilities not worth your attention Carol?? Carol mentioned on her first visit to the room that "there is no hospital policy when it comes to service dogs" and she would have to call her supervisor. I'm feeling hurt and embarrassed at this point. I tell my friend's husband to just take the dog home with him. Before he can leave, Carol returns and says my service dog and I cannot spend the night. When I inform her that the dog is leaving and that only I was going to stay, she said that won't me a problem. Mind you I was never given a reason why my dog wasn't allowed to stay. She is extremely well behaved and had not moved from her position this whole time.

So apparently you are welcome in West Boca medical center as long as you DONT HAVE A DISABILITY!!!!

I spent the night with my friend, thankfully without incident. I didn't sleep at all afraid I would miss signals now that my dog was not there to help me. I had to
spend three days in bed recovering. My vertigo returned, along with vomiting, blurred vision,and extreme pain.

My life absolutely fell apart 2 years ago when I became sick. I lost my job, my relationship, and there was a serious question as to whether I would ever be able to work again. I have struggled horribly with chronic pain, and dangerous symptoms ever since. I am a teacher. It's not just my career but my passion. A passion that has had to take a back seat to this disability. I also taught/assisted in a martial at school. I can no longer train as it is a trigger for me. My academy was my family, a family I can rarely see because I can't drive the long distance most nights.

My service dog has been the greatest blessing, but also a my curse. Thanks to her ability to signal
me of impeding attacks I'm able to drive longer distances, though I rarely take the risk unless necessary (such as visiting a friend, who has taken me into her home and family, my second mother, in the hospital). My service dog warns me so I'm better able to prepare, prevent and stay safe. And she is my best friend, never leaving my side even when I collapsed in a park. But having a service animal, it's like a big arrow that tells everyone around me I'm sick. I've struggled to come to terms with my illness, to accept that I'm no longer as strong as I used to be, to understand and accept my loss of independence and freedom. And while I love my service dog like my own child, she's a constant reminder of this struggle.

To be treated with no respect, to be treated differently because I'm disabled, frankly it's been my biggest fear. It fills me with such shame. That's what West Boca hospital did to me. Made me ashamed of myself, of my struggle, of my disability. They reminded me I'm less than a person and not worth their attention (and yes, I did call they comment line and have yet to hear back from Sylvia. Apparently I'm really not worth the effort). Their behavior told me I'm not entitled to the same treatment as anyone else because I have a disability.

I am a woman, a teacher, a loving and caring friend. I am not my disability. I have the right to be treated like everyone else. I have the right to be treated with respect.

" - Tamara

Compare hospitals in Palm Beach County