Watauga Medical Center Ratings

336 Deerfield Road
Boone, NC 28607
Phone: (828) 263-1211

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Watauga Medical Center save lives? 7% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Watauga Medical CenterNational Average
Heart Attack12.1%12.6%
Stroke13.8%13.9%
Heart Failure10.7%11.8%
Pneumonia16%18.2%



Infectious Disease at Watauga Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
5
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
2



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 18m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

No consistently positive ratings

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Watauga Medical Center Stories



Oct 18, 2022, 9:51 PM
Watauga Medical Center: "The doctor who was on call October 17, 2022 was so rude and unhelpful, I was applauded. I had my 92 year old sister there for horrible stomach pain. The nurse, Amanda was awesome and so kind to her. The admitting person was so rude and the girl who took her was just mean to my sister and to me. I complained to another nurse and I spoke loudly so the staff could hear my complaints.
I would only recommend people drive to Lenoir or somewhere else if possible because if you are old, you are treated like a worthless human wasting their precious time. It is a horrible place"
- Louise

Oct 18, 2022, 4:13 PM
Watauga Medical Center: "The doctor who was on call October 17, 2022 was so rude and unhelpful, I was applauded. I had my 92 year old sister there for horrible stomach pain. The nurse, Amanda was awesome and so kind to her. The admitting person was so rude and the girl who took her was just mean to my sister and to me. I complained to another nurse and I spoke loudly so the staff could hear my complaints.
I would only recommend people drive to Lenoir or somewhere else if possible because if you are old, you are treated like a worthless human wasting their precious time. It is a horrible place"
- Louise

Oct 18, 2022, 4:13 PM
Watauga Medical Center: "The doctor who was on call October 17, 2022 was so rude and unhelpful, I was applauded. I had my 92 year old sister there for horrible stomach pain. The nurse, Amanda was awesome and so kind to her. The admitting person was so rude and the girl who took her was just mean to my sister and to me. I complained to another nurse and I spoke loudly so the staff could hear my complaints.
I would only recommend people drive to Lenoir or somewhere else if possible because if you are old, you are treated like a worthless human wasting their precious time. It is a horrible place"
- Louise

Aug 19, 2015, 11:11 PM
Watauga Medical Center: "Emergency service sucks we been waiting for two and a half to three hours why is there anyone else on duty at the emergency room obviously emergencies are not the priority." - Kurt


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