Utah Valley Hospital Ratings
1034 North 500 West
Provo, UT 84604
Phone: (801) 373-7850
Provo, UT 84604
Phone: (801) 373-7850
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Utah Valley Hospital save lives? 7% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Utah Valley Hospital | National Average | |
|---|---|---|
| Heart Attack | 12% | 12.6% |
| Stroke | 13.9% | 13.9% |
| Heart Failure | 15.1% | 11.8% |
| Pneumonia | 19.9% | 18.2% |
Infectious Disease at Utah Valley Hospital
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 14 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 2 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 2h 52mSerious cases where patients are admitted wait 1 hour and 2 minutes delay before admission to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: VERY GOOD
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
- Rooms and facilities are usually clean
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Utah Valley Hospital Stories
May 01, 2022, 3:10 PM
Utah Valley Regional Medical Center: "Our provider sent my wife to Utah Valley regional(which is a 2 hour drive) with a 12mm kidney stone that was halfway down the ureter. They were told that my wife was coming. We arrived at the emergency room and saw the on call ER physician who was very nice and had good bedside manner after about an hour wait. After 2 hours, the doctor came in and told us there was no urologist available for call. What kind of hospital the size of UVRMC doesn't have a urologist on call. What a joke. After 3 and a 1/2 hours at the ER, We were sent home with enough painkillers to get us through 4 days before a urologist at a different hospital is willing to see my wife. We accomplished absolutely nothing going to UVRMC. No doubt they'll send the though. My guess is there is something political going on between the hospital and the Urologists. What a shame that it is the patients who suffer. Next time I'm driving right on by UVRMC" - Brooks
May 26, 2021, 1:32 AM
Utah Valley Regional Medical Center: "This hospital sucks. Higher rates of mortality. Triage doesn’t know what they are doing. They need to legit pull their accreditation! If the CEO is reading this you should do better!" - You
