Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Unm Hospital Ratings

2211 LOMAS BOULEVARD NE
Albuquerque, NM 87106
Phone: (505) 272-2111

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Unm Hospital save lives? 18% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure13%
Pneumonia17%


Infectious Disease at Unm Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
148
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
8


Emergency Room Wait Time Ratings

Time until initial exam: 2h 48m

Non-critical cases where patient is discharged have total visit time of 8 hour and 10 minutes

Serious cases where patients are admitted have 12 hour and 6 minutes to be admitted, then an additional 3 hour and 54 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Unm Hospital 4.5 out of 5 based on 15 ratings. 15 user reviews.


63% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Unm Hospital Stories



Dec 17, 2021, 1:20 AM
Unm Hospital: "This place was so unsanitary. The only seat I saw sanitized was one for a former employee. Who by the way was given special treatment and spent less than 2 hours there while people crying in pain throwing up their entire stomach sat and waited for 10 hours. The toilet in the bathroom was covered in feces and vomit which was unfortunate because the paper towel dispenser was out or broken my guess is broken cause I saw paper towels in it. And the soap dispenser didn’t work. I dropped my glasses and was afraid to put them on my head. After getting my blood drawn the snotty receptionist told me I. Order to get back to the waiting room I had to press a red button located behind a unconscious man on a gurney. And when I asked if there was hand sanitizer I got scolded. The woman checking vitals would go from injured elderly people then to people puking their guts out to the next injured elderly person. I forced my self to stand for 7 hour in one spot because of how disgusting the waiting room was. And when my legs we’re about to give out I walked and asked a nurse if it’d be much longer, for which I was rudely scolded.
I have anxiety disorders ptsd and generalized anxiety disorder. As well as social anxiety disorder and agoraphobia. I was in a panic when the doctor finally called me back. I wouldn’t sit down because I was just so disgusted by their filth. And after everything I was told I was rude and why should they help me. And that the doctor didn’t want to see me. And that I would have to wait In the lobby till someone else was willing to put up with my anxiety. I had been there for 10 hours and was exhausted and ready to cry. And atthat point just wanted was a doctors note so I could leave and start working again. I was told I wouldn’t get one unless they made sure I was okay. I mean if I hadn’t had another seizure in the 10hours I was waiting then another one wasn’t gonna happen that day. I will never go back to this hospital and even canceled an MRI which is the only way to detect the bleeding in my brain that cause the seizures. It will take almost a year to see another neurologist at a reputable hospital. But hey I’d rather deal with my seizures by myself so I don’t have to step foot I. The hell hole ever again."
- Alex

Jun 25, 2018, 3:20 PM
Unm Hospital: "HOW IS IT POSSIBLE THAT PEOPLE COULD BE SO SICK AND NOBODY BE AVAILABLE TO TAKE CARE OF THEM???? UNM HOSPITAL IS A JOKE. 8 HOURS? 10 HOURS? 12 HOURS?? HIRE SOME DOCTORS... DO WHAT YOU GOTTA DO. THE MANAGEMENT HERE SHOULD BE ASHAMED OF THEMSELVES.. PATHETIC AT BEST" - daniel

Jun 15, 2017, 11:28 PM
Unm Hospital: "Loved one was ambulanced to UNM ED with possible stroke symptoms. 6 hours waiting and still no Dr. Making it worse, although loved one was only waiting in a hallway, I was refused access to her.

Could not be worse patient service. As poor as New Mexico hospitals are, this was my worst experience ever. "
- Marc


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