University Of Michigan Health - West Ratings

5900 Byron Center Avenue, Sw
Wyoming, MI 49519
Phone: (616) 252-7200

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does University Of Michigan Health - West save lives? 2% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at University Of Michigan Health - West	National Average
Heart Attack	12%	12.6%
Stroke	13.4%	13.9%
Heart Failure	11.6%	11.8%
Pneumonia	20.7%	18.2%

Infectious Disease at University Of Michigan Health - West

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	4
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	0

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 38m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

University Of Michigan Health - West Stories

Nov 15, 2021, 10:56 PM
Metro Health Hospital: "Your wait times are FLASE I have been sitting in this ER for over 5 hours and still have 9 people before me! Absolutely ridiculous! As we have an emergency condition! " - Jim

Nov 15, 2021, 10:54 PM
Metro Health Hospital: "Your wait times are FLASE I have been sitting in this ER for over 5 hours and still have 9 people before me! Absolutely ridiculous! As we have an emergency condition! " - Jim

Compare hospitals in Kent County