University Medical Center Ratings

602 Indiana Avenue
Lubbock, TX 79415
Phone: (806) 775-8200

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does University Medical Center save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at University Medical Center	National Average
Heart Attack	13.1%	12.6%
Stroke	14.4%	13.9%
Heart Failure	15%	11.8%
Pneumonia	16%	18.2%

Infectious Disease at University Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	28
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	14

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 0m

Serious cases where patients are admitted wait 1 hour and 31 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

University Medical Center Stories

Mar 25, 2023, 5:52 AM
University Medical Center: "Wait time for me started at 3:30pm on 3-24-23 , I have now been waiting almost 14hrs." - Cathy

Jun 28, 2022, 12:59 AM
University Medical Center: "Currently been here for 10 hours waiting to be seen " - Carla

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