University Hospital S U N Y Health Science Center Ratings

750 East Adams Street
Syracuse, NY 13210
Phone: (315) 473-4240

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does University Hospital S U N Y Health Science Center save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at University Hospital S U N Y Health Science CenterNational Average
Heart Attack13.3%12.6%
Stroke14.4%13.9%
Heart Failure12.5%11.8%
Pneumonia15.8%18.2%



Infectious Disease at University Hospital S U N Y Health Science Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
43
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
22



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 5h 8m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



University Hospital S U N Y Health Science Center Stories



Jan 14, 2023, 12:02 AM
University Hospital S U N Y Health Science Center: "Was told to go to the ER right away by urgent care for possible blood clot. Waited 10 hours, and was not the longest waiting patient. One person had been there since the night before and the triage nurse couldn't tell me with certainly that I would be seen within 18 hours. There were lots of rough walk ins in dire need but it was clear that the hospital is overwhelmed and understaffed. Staff is trying their best but it's no where near enough. " - Eldon

Oct 24, 2022, 3:42 PM
University Hospital S U N Y Health Science Center: "Bull shit ! In ED waiting 7 hours already !! " - Maggie

Aug 04, 2022, 10:19 AM
University Hospital S U N Y Health Science Center: "I've been in the waiting room for 3 hours with stomach pain and every bed is full but they keep taking ambulances..Unbelievable torture when ur sick. Thanks" - Greg

Apr 10, 2022, 6:23 PM
University Hospital S U N Y Health Science Center: "Chest pains and infection which probably spread to my heart considering I’ve been putting off my abscess for years now. Yet I sit here in waiting room for 4+ hours yet to have any antibiotics. Literally al I want. Terrible experience at upstate hospit Syracuse ny" - Ali

Apr 02, 2022, 11:10 AM
University Hospital S U N Y Health Science Center: "It’s going to take a lot longer than the 3 hours it states here. I’ve been here in the waiting room for 11 hours and there are a 6 other people that have been waiting longer than me. Be prepared to wait 12+ hours at Upstate. " - Still

Apr 02, 2022, 8:48 AM
University Hospital S U N Y Health Science Center: "It’s going to take a lot longer than the 3 hours it states here. I’ve been here in the waiting room for 11 hours and there are a 6 other people that have been waiting longer than me. Be prepared to wait 12+ hours at Upstate. " - Still

Apr 02, 2022, 6:12 AM
University Hospital S U N Y Health Science Center: "It’s going to take a lot longer than the 3 hours it states here. I’ve been here in the waiting room for 11 hours and there are a 6 other people that have been waiting longer than me. Be prepared to wait 12+ hours at Upstate. " - Still


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