Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

University Health System Ratings

San Antonio, TX 78229
Phone: (210) 358-4000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does University Health System save lives? 3% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure11%

Infectious Disease at University Health System

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 2h 25m

Non-critical cases where patient is discharged have total visit time of 5 hour and 55 minutes

Serious cases where patients are admitted have 4 hour and 55 minutes to be admitted, then an additional 2 hour and 28 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
University Health System 4.4 out of 5 based on 27 ratings. 27 user reviews.

66% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

University Health System Stories

Dec 12, 2019, 9:14 AM
University Health System: "Going on the 12 th hour waiting to see an emergency room doctor at university hospital in San Antonio. My brother has not slept or eaten. I am in shock over this treatment.
- Michael

May 31, 2015, 6:33 PM
University Health System: "Been in the UT San Antonio ER waiting room 6 hrs & 22 min with a hole in my stomach. The duck tape over the hole is not holding and fluid is leaking out. After multiple follow ups with the lady at the ck in desk I was was told I'm in the system and when its my turn I'll be seen. I'm telling you go to a different hospital for critical care." - Tomas

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