University Health System Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does University Health System save lives? 3% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	16%
Heart Failure	11%
Pneumonia	12%

Infectious Disease at University Health System

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	116
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 2h 25m

Non-critical cases where patient is discharged have total visit time of 5 hour and 55 minutes

Serious cases where patients are admitted have 4 hour and 55 minutes to be admitted, then an additional 2 hour and 28 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

66% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

University Health System Stories

Share your experience

May 01, 2023, 7:22 PM
University Health System: "I've waited 17 hours never even made it into a room" - Maria

Nov 18, 2022, 2:02 PM
University Health System: "Went to University Hospital E/Ron 11/20 for shoulder pain due to chronic infection and back pain. Told NP I had history of kidney and UTI infections. Nothing was done during the 6 hr wait. On 11/22 I had excrutiating back pain and had to go by ambulance because I couldn't get in the car. Thankfully, I was given pain medicine within a few hours because I screamed when I moved a tiny bit. Waiting for the IV medication was very scary because a homeless person told me he was infected with "home grown Obama Covid. I told my husband quietly that Obama wasn't president when covid began. The homeless person must have overheard our conversation because he started swearing at me and threatening me. Thankfully, the kind nurse that gave me the iv pain med heard him and moved us to a safe area right away. After 16 hrs. I did have a UTI that my primary physician believes spread to my kidneys as well as the possibility of passing a kidney stone before the CT scan was done. I was so thankful and grateful until the NP's last comment to me was " You have a UTI infection, BUT that's not an emergency. OMG, I had never used an ambulance before that day and my dr told me that any sudden severe pain anywhere is an EMERGENCY! I absolutely love the care and kindness received from everyoe when I was admitted to University Hospital.
" - Cindy

Nov 08, 2022, 12:47 AM
University Health System: "I've been waiting for over 12 hours to be seen. I was sent here by the urgent care needing an emergency scan of my stomach. 12 hours later and they just take my vitals every few hours. They gave me pain meds but they wore off. Asked for more as it's back and over whelming and they said ok. That was 3 hours ago. I keep asking for an update on the medications and they say oh we are waiting for a doctor to sign off. " - Ash

Nov 08, 2022, 12:46 AM
University Health System: "I've been waiting for over 12 hours to be seen. I was sent here by the urgent care needing an emergency scan of my stomach. 12 hours later and they just take my vitals every few hours. They gave me pain meds but they wore off. Asked for more as it's back and over whelming and they said ok. That was 3 hours ago. I keep asking for an update on the medications and they say oh we are waiting for a doctor to sign off. " - Ash

Nov 08, 2022, 12:46 AM
University Health System: "I've been waiting for over 12 hours to be seen. I was sent here by the urgent care needing an emergency scan of my stomach. 12 hours later and they just take my vitals every few hours. They gave me pain meds but they wore off. Asked for more as it's back and over whelming and they said ok. That was 3 hours ago. I keep asking for an update on the medications and they say oh we are waiting for a doctor to sign off. " - Ash

May 25, 2022, 9:24 PM
University Health System: "The wait time is so ridiculous! Came in thinking I had a heart attack. EKG n bloodwork completed. Waiting for “bed” so doctor can review results. It’s been 5 hours!! Just pull me aside and give me the results. More anxiety n nerves for the first 2 hours; now just mad. Can’t leave then call for results they told me. " - Robert

May 27, 2021, 1:06 AM
University Health System: "Husband has been in waiting room waiting for a bed for 12 hours. Person at the desk said it wasn't unusual. This is ridiculous" - Katherine

Dec 12, 2019, 9:14 AM
University Health System: "Going on the 12 th hour waiting to see an emergency room doctor at university hospital in San Antonio. My brother has not slept or eaten. I am in shock over this treatment.
" - Michael

May 31, 2015, 6:33 PM
University Health System: "Been in the UT San Antonio ER waiting room 6 hrs & 22 min with a hole in my stomach. The duck tape over the hole is not holding and fluid is leaking out. After multiple follow ups with the lady at the ck in desk I was was told I'm in the system and when its my turn I'll be seen. I'm telling you go to a different hospital for critical care." - Tomas

Compare hospitals in Bexar County