Umass Memorial Healthcare-Marlborough Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Umass Memorial Healthcare-Marlborough Hospital save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Umass Memorial Healthcare-Marlborough Hospital	National Average
Heart Attack	13.5%	12.6%
Stroke	14.1%	13.9%
Heart Failure	11.6%	11.8%
Pneumonia	16.7%	18.2%

Infectious Disease at Umass Memorial Healthcare-Marlborough Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1	1
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 39m

Serious cases where patients are admitted wait 3 hour and 0 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE



Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Umass Memorial Healthcare-Marlborough Hospital Stories

Share your experience

Mar 28, 2017, 11:26 AM
Marlborough Hospital: "I was treated for a concussion, this was my second one. My symptoms included constant headaches and just feeling "out of it." They saw me right away, I barely waited but was back there for maybe 10 minutes, no longer. They did a quick neurological exam and then insisted that it was "probably" a concussion, no vitals or anything else were checked considering I was in a bed in the middle of the hallway. It was such a rushed process and ended up getting medication for the headache pains. The first time I was diagnosed for a concussion it was at another hospital and the matter was taken so seriously, I was excused from school for as long as I felt needed and was on strict bed rest. Here they made it seem like I was fine to drive, go to school, etc. They were also very unprofessional and the person who discharged me was very rude and couldn't care less about my injury. Only positive experience was checking in and registration. " - Ashanti

Aug 24, 2015, 9:50 AM
Marlborough Hospital: "i will never go back to Marlboro ER ever again. Dr. Christina Hernon misdiagnosed me in June of 2014. She wouldn't listen to me about my severe back pain. Kept telling me it was a muscle spasm. I have had fractured vertebrae before so I knew what the pain felt like. I walked out very angry & the following Mon I saw Dr. James Mason in Framingham who found a L1 fracture. This past April I was having pain & a lot of swelling in my left ankle. Dr Risk sent me to the hospital for an X-ray & an ultrasound. When Dr Risk got the results, it showed nothing. Well long story short, I walked around for 4 mo with a transverse fracture of the ankle, finding this out when I went to Dr Sean Rocket. From now on. I will only go to Framingham ER.
Thank you,
A disatisfied patient" - Gail

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