Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Thomas Jefferson University Hospital Ratings

111 SOUTH 11TH STREET
Philadelphia, PA 19107
Phone: (215) 955-6000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Thomas Jefferson University Hospital save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure10%
Pneumonia12%


Infectious Disease at Thomas Jefferson University Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
144
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
28


Emergency Room Wait Time Ratings

Time until initial exam: 0h 53m

Non-critical cases where patient is discharged have total visit time of 3 hour and 14 minutes

Serious cases where patients are admitted have 4 hour and 14 minutes to be admitted, then an additional 2 hour and 34 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Thomas Jefferson University Hospital 4.65 out of 5 based on 39 ratings. 39 user reviews.


73% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually respond quickly when patients need help
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Thomas Jefferson University Hospital Stories



Sep 14, 2021, 7:05 PM
Thomas Jefferson University Hospital: "Jefferson proudly tells you their wait time is 7-9 hours. plus +. I arrived at 7:30 pm I was not seen until 3:45am! So that is not a truthful estimate of wait time statement.
And. These are people with serious emergencies. Internal breathing, complications from surgery I.e infections among other things I think Jefferson’quality of care has plummeted over the years

Go elsewhere!"
- Jennifer

Feb 17, 2021, 7:43 PM
Thomas Jefferson University Hospital: "I am currently sitting the ER it is 2-17-2021. The times is 7:36pm. I have been here since 3:45 pm. The site where I had an infection drained done by their doctors at this hospital is infected inflamed and in excruciating pain. I am also septic and have a picc line in my arm for antibiotics daily for the last three weeks. I am still under Jeffersons doctors care. The triage nurse doesn't think my condition is serious. So here I sit crying because I am in so much pain." - Catherine

Dec 19, 2020, 2:45 AM
Thomas Jefferson University Hospital: "I been here since 10:30pm & it’s currently 2:40am. Sitting in the ER waiting to be seen. I have watched several other’s go a head of me. Basically if your not in pain I mean really bad shape or high or if you don’t have Covid do not come here. You will not be seen. It’s absolutely ridiculous. I wish I was told this prior to me be registered. Then you go to ask a question to the staff & she was very snooty & nasty. Very rude & unprofessional. I totally understand the pressure every one is under. So if your not extremely I mean extremely sick don’t come here" - Tired

Dec 19, 2020, 2:45 AM
Thomas Jefferson University Hospital: "I been here since 10:30pm & it’s currently 2:40am. Sitting in the ER waiting to be seen. I have watched several other’s go a head of me. Basically if your not in pain I mean really bad shape or high or if you don’t have Covid do not come here. You will not be seen. It’s absolutely ridiculous. I wish I was told this prior to me be registered. Then you go to ask a question to the staff & she was very snooty & nasty. Very rude & unprofessional. I totally understand the pressure every one is under. So if your not extremely I mean extremely sick don’t come here" - Tired

Dec 19, 2020, 2:45 AM
Thomas Jefferson University Hospital: "I been here since 10:30pm & it’s currently 2:40am. Sitting in the ER waiting to be seen. I have watched several other’s go a head of me. Basically if your not in pain I mean really bad shape or high or if you don’t have Covid do not come here. You will not be seen. It’s absolutely ridiculous. I wish I was told this prior to me be registered. Then you go to ask a question to the staff & she was very snooty & nasty. Very rude & unprofessional. I totally understand the pressure every one is under. So if your not extremely I mean extremely sick don’t come here" - Tired

Aug 11, 2017, 3:19 PM
Thomas Jefferson University Hospital: "The parting gift at this hospital was having your credit score ruined! Discovered I was taken to collections over services not paid in error just a few weeks after visit - not even enough time elapsed to have a bill sent to me - after five hours of phone calls to the hospital the error was resolved but the hospital refuses to call the collections agency to explain the error - the hospital reps say this happens all of the time and it's not their problem to resolve it - so what are they being paid for? Some of the rudest, most unfeeling people I have ever encountered - next time I'll go to the DMV just to get better service" - Sam


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