Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

The Hospital At Westlake Medical Center Ratings

Austin, TX 78746
Phone: (512) 327-0000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does The Hospital At Westlake Medical Center save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Failure13%

Infectious Disease at The Hospital At Westlake Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 10m

Non-critical cases where patient is discharged have total visit time of 1 hour and 25 minutes

Serious cases where patients are admitted have 2 hour and 31 minutes to be admitted, then an additional 1 hour and 5 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: VERY GOOD
The Hospital At Westlake Medical Center 4.7 out of 5 based on 42 ratings. 42 user reviews.

82% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually respond quickly when patients need help
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean
  • Rooms were often quiet at night

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    The Hospital At Westlake Medical Center Stories

    Dec 18, 2021, 4:43 PM
    The Hospital At Westlake Medical Center: "My wife had back surgery at this hospital and stayed for 2 days and nights. Worst experience ever and she has had many experiences at other hospitals. Except for one nurse that really cared, patient care or attention to patience care was almost non-existent. The hospital could be considered a boutique hospital with very nice rooms but that is where it ended. When I picked her up, she had two days of hospital trash in her room and the bathroom. Bed sheets and bed pads were still wet from urine. The floor was littered with an old glove and lunch service had not been picked up by 2 pm. She had to dress herself since no one was available to help and the nurses station usually was empty. Short on staff, it was obvious! It's too bad that I cannot attach pictures of her room. Unless you are in an emergency situation and this is the nearest hospital, go there. Otherwise, stay away. The surgery was a success but she came home with a badly swollen left hand because they used adhesive tape which she is very allergic too and asked them not to use it (bracelet on other hand also stated "no adhesive tape"). She also sported a very large bruise on the inside of the same arm. " - Dieter

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