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Texas Health Presbyterian Hospital Dallas Ratings

Dallas, TX 75231
Phone: (214) 345-6789

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Texas Health Presbyterian Hospital Dallas save lives? 4% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack18%
Heart Failure11%

Infectious Disease at Texas Health Presbyterian Hospital Dallas

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 35m

Non-critical cases where patient is discharged have total visit time of 3 hour and 24 minutes

Serious cases where patients are admitted have 3 hour and 30 minutes to be admitted, then an additional 2 hour and 47 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Texas Health Presbyterian Hospital Dallas 4.65 out of 5 based on 45 ratings. 45 user reviews.

73% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

Texas Health Presbyterian Hospital Dallas Stories

Jul 21, 2022, 9:24 PM
Texas Health Presbyterian Hospital Dallas: "This review is specifically for Resident Holly Zhu, MD.
I ended up at this hospital after going under cardiac arrest and flatlining for a couple of minutes during a double-jaw surgery at the surgery center down the street.
My healthy 27 yo heart stopped for a couple of minutes in the middle of my surgery, I was transported to the ER at this hospital, basically having the absolute worst day of my and my family’s life, and I can honestly say that my experience with Dr. Zhu was quite literally the most memorably uncomfortable and unpleasant part of it all.
I was intubated for hours, going in and out of tests and “meeting” a carousel of doctors I hardly kept memory of as they all tried doing something with my body, trying to find answers. Dr.Zhu was the only one who not only insisted on asking me dozens upon dozens of questions WHILE I was intubated, quite literally expecting an answer from me every time; visually seeing me in pain and unable to answer her as I had a tube down my nose and throat…but she insisted on asking me questions even AFTER I very painstakingly wrote down “no more questions please” on a piece of paper I was doing my best to communicate and answer all of her questions, those that were being either answered by my family members or were provided by the surgical team I had been with during my cardiac arrest. She verbatim said “okay no more questions but I do have a couple more to ask”. She not only disregarded my discomfort and pain but she asked the absolute most inappropriate and uncomfortable questions directly in front of my parents and underaged brother. Please tell me what doctor in their right mind asks a patient who is crying from the pain she’s in and is intubated if she smokes weed or does cocaine, in front of her parents or underaged brother. Even if I had been a raging addict, do you think asking that in front of a patient’s older parents or underaged brother is something you should be doing?! Very loudly might I add. “And you don’t do cocaine at all?!”
It took my underaged brother and my ICU nurse to advocate for me in that moment as Dr.Holly Zhu did not show any interest in doing so herself.
I truly hope you read this review Dr. Zhu, as well as your attending Dr.Gill, and you use this feedback as something that helps you become a better doctor.
Later on, during an ICU check, Dr.Zhu proceeded to check my lungs and chest and asked for me to allow her to see the stitches within my gums that had the left side of my face double the size in swelling, in what I had described as an 8.5 on the pain scale, solely out of curiosity. Unless Dr. Zhu Is thinking of joining plastics, I find it hard to understand why she’d even ask to put a patient in such an uncomfortable position out of pure curiosity; specially when I was in the ICU for heart failure and pneumonia, not the stitching skills from the plastic surgeon who’d been operating on me hours earlier.
Had I not been going through the entire rollercoaster of the previous 16 hours or had i had the mental clarity I have now that I’m off an abundance of pain medications, I would have asked for Dr.Zhu to be removed from my medical team immediately.
The most memorable and unpleasant event was how physically and emotionally uncomfortable I felt while under the care of Dr. Zhu. Perhaps my review is considered harsh by some; but I think it’s more than fair for my honest thoughts to be shared about someone that was supposed to bring comfort and medical professionalism to my time in the hospital.
For the sake of your future patients, I beg that you work on your bed side manner Dr.Zhu.
I wish you the best in your career Dr.Zhu. Perhaps you’re a first or second year resident and are still learning the type of doctor you want to be, but from one very unhappy and dissatisfied patient to a medical provider, I will always remember my experience with you for all the wrong reasons.
On the other side, ICU nurse Katie C. Is quite literally the most amazing nurse I’ve ever experienced in my life. This hospital needs more Nurse Katies."
- Gabriela

Mar 01, 2022, 5:15 PM
Texas Health Presbyterian Hospital Dallas: "They are "treating" patients from the waiting room. There is currently a provider of some sort discussing a patient's treatment IN the waiting room where other people can hear. If you want privacy, that's not happening here. They are requiring masks but not social distancing. Be prepared for an extremely long wait. " - Heather

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