Tenet Health Central Coast Sierra Vista Rmc Ratings

1010 Murray Avenue
San Luis Obispo, CA 93405
Phone: (805) 546-7600

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Tenet Health Central Coast Sierra Vista Rmc save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Tenet Health Central Coast Sierra Vista Rmc	National Average
Stroke	14.9%	13.9%
Heart Failure	15.4%	11.8%
Pneumonia	16.6%	18.2%

Infectious Disease at Tenet Health Central Coast Sierra Vista Rmc

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	5
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	0

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 22m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

No consistently positive ratings

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Nurses often fail to communicate
Doctors often fail to communicate with patients
Patients often don't receive help when they request it
Facilities are sometimes dirty
Rooms were often noisy at night

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Tenet Health Central Coast Sierra Vista Rmc Stories

Mar 24, 2021, 5:03 PM
Sierra Vista Regional Medical Center: "I had a horrible experience in the ER, and would literally rather die than return to Sierra Vista.

I had a seizure. I went to Sierra Vista, where my experience was completely discounted by the ER doctor, once he found out I took anti-depressants. He referenced irrelevant information that was in my chart from years prior (I had a recent MRI done, as I am developing a neurological disorder, and rather than contacting the consulting neurologist, he looked at notes from a prior MRI and dismissed what I was telling him.) He told me I had hyperventilated, even though what I had experience was no even similar to hyperventilation. [I had been in the Sierra Vista ER once before for Hyperventilation-as I passed out during a lung test at Central Coast Pulmonology that forced me to hyperventilate.] The level of service was so bad, I even heard nurses cracking jokes about me.

I lodged a complaint, and was told that the job of the ER was not to diagnose, but to determine if someone was in a life-threatening situation, and I was not; and I was handed discharge papers and walked out by the head nurse.

I lodged a complaint with the hospital-and was told what I had experienced didn't happen. I lodged a complaint with the billing agency and refused to pay for the (lack of) service. I let them know that went to French Hospital for a subsequent episode, and they provided the adequate level of care to help me get diagnosed and treated (which is what I had expected from Sierra Vista).

I was notified yesterday from Sean/Shuan in their billing department that my complaint was reviewed, and it was determined that the level of care I received was 100% consistent with their standard of care. Process that for a minute-then bypass Sierra and go straight to French! Your life is worth the higher standard of care." - Mei

Compare hospitals in San Luis Obispo County