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Stephens Memorial Hospital Ratings

Norway, ME 04268
Phone: (207) 743-5933

Hospital Type: Critical Access Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Stephens Memorial Hospital save lives? 10% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure12%

Infectious Disease at Stephens Memorial Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 28m

Non-critical cases where patient is discharged have total visit time of 1 hour and 58 minutes

Serious cases where patients are admitted have 3 hour and 2 minutes to be admitted, then an additional 0 hour and 51 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Stephens Memorial Hospital 4.8 out of 5 based on 29 ratings. 29 user reviews.

71% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually respond quickly when patients need help
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Stephens Memorial Hospital Stories

    Dec 16, 2022, 9:22 PM
    Eastern Maine Medical Center: "Awful experiences. Advocate, ask questions, trust no one. Badges flipped backwards on nurses but reversible badges on CNA's. Nurses that can't answer a simple question without going to their preceptor??!! On the CARDIOLOGY floor??!! Patient crying in pain, being ignored. Patient who needs to be fed gets two bites and then the dreaded "I will be right back". One hour later, come back and feed cold food. No bath, no face cloth even offered. It is dreadful. I don't understand how this can even be. I have never felt so helpless leaving my precious family member there. " - Andrea

    Aug 07, 2020, 9:48 AM
    St Marys Regional Medical Center: "Poorly managed facility from access to health care professionals to record management. Cardiology department is the worst where is it impossible to get annual followup examines and patients with symptoms are routinely subordinated to a nurse practitioner.

    Went to another system that by contrast only accentuated the poor quality of St Mary's in-house cardiology staff. At new system was immediately given an angiogram which led to an urgent quad bypass. My life has been given back to me; able to exercise, work, run, breath normally, and pain free. The new people are nice, there is a relationship between patient and doctor and the facility staff is friendly and professional.

    Primary Care Physicians at St Mary? Three years with an "annual wellness", never asked to take my short off, never really an exam, just a doctor sitting in front of a computer screen with me across the room, answering questions regarding lab work results. Also made a change here to another system and found doctors who perform physical exams and are prepared with patient information before they enter the room.

    - Joe

    Aug 23, 2018, 6:04 PM
    Southern Maine Medical Center: "Really they are sux because they dont care and rude keep us sit waiting so long. Like 2 or 3 hour. Waste my time for insurance price more. Scoff* won't go there never again I know where hospital place good take care of people and nice to people as not rude. That one biddeford smmc. Forget it!!" - Melanie

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