St. Joseph's Hospital And Medical Center Ratings

350 West Thomas Road
Phoenix, AZ 85013
Phone: (602) 406-5001

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does St. Joseph's Hospital And Medical Center save lives? 2% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at St. Joseph's Hospital And Medical CenterNational Average
Heart Attack12.7%12.6%
Stroke15.5%13.9%
Heart Failure11.5%11.8%
Pneumonia17.9%18.2%



Infectious Disease at St. Joseph's Hospital And Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
21
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
9



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 11m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



St. Joseph's Hospital And Medical Center Stories



Jun 24, 2024, 10:43 AM
St Joseph's Hospital And Medical Center: "Brought my son to er last night because his pcp said go now. Went Sunday 06/23/24 last night at 10:00 pm- nurses doctors nice he was held in er until 7 am - yes 10pm until 7am and then they shuffle him to a holding room to wait. That is excessive and I would not recommend going there. " - David

Jun 05, 2024, 9:38 PM
St Joseph's Hospital And Medical Center: "I waited in the er for over 4 hours today. I just left. " - Curtis

Feb 27, 2024, 10:35 PM
St Joseph's Hospital And Medical Center: "I’ve been waiting for 4 hours now and still haven’t seen a DR" - Gabriel

Jan 06, 2022, 4:39 AM
St Joseph's Hospital And Medical Center: "The nurses and volunteers very friendly, helpful, and caring. The hospital felt to me I was back in the 1950s lacking modernization. It seemed old and dark. Shortage of staff was also felt very much. Don't want to go back. Prefer Banner University, Tucson Medical Center, and Northwest Hospital. My doctor is an excellent physician. I am grateful for Dr. Sidi." - Heidemarie


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