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St Joseph Medical Center Ratings

Houston, TX 77002
Phone: (713) 757-1000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does St Joseph Medical Center save lives? 4% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack17%
Heart Failure10%

Infectious Disease at St Joseph Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 54m

Non-critical cases where patient is discharged have total visit time of 3 hour and 49 minutes

Serious cases where patients are admitted have 3 hour and 46 minutes to be admitted, then an additional 1 hour and 46 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
St Joseph Medical Center 4.4 out of 5 based on 27 ratings. 27 user reviews.

68% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

St Joseph Medical Center Stories

Feb 24, 2017, 11:42 PM
St Joseph Medical Center: "I was brought to Houston, Tx St. Joseph Hospital Emergency Feb 22/23 2017 by ambulance with a severe, acute asthma attack that I couldn't bring under control with my meds at home. I called 911 and they took me to St. Joseph at my request because I knew they were on my insurance. The doctor was okay, but the nurse was deplorable. I was on my third nebulizer treatment at 5 minutes till 5 a.m., and the nurse came in and interrupted the treatment, unhooked my iv's and the respirator and said, "You're discharged. Don't forget your belongings. The exit is to your left, up the stairs, and you can call a cab outside." I protested that I was still unable to breath adequately and she said nothing, but pushed a secretarial chair at me and said, "I don't have a wheel chair handy, this will have to do," because I couldn't walk five feet without having to stop and try to breathe. She brought me to this little lobby that had stairs going up to the street level, and said, "Get out of the chair, I'm not supposed to have this here," and she literally pulled the chair out from under me and left me in this lobby, facing stairs, and a dark Houston downtown street at 5 a.m. It's still dark!!!! There were two security guards that witnessed all this and they did nothing. Two doctors strolled in off the street I was trying to get up the stairs to, they saw I was in obvious distress, but DID NOTHING!!!! I called a cab. Thank God he came.
I'm a 62-year-old retired court reporter with insurance. I'm not a street person, which is how I felt I was treated. Here I am, standing on a dark street in paper pajamas calling a cab to come take me home. NEVER GO THERE. This is how I was treated and I have insurance. If you don't have insurance, I can't imagine how they would treat you. It may have just been this nurse, and maybe the magic hour of 5 a.m. was end of shift for her and for some reason I had to be out of there??? I don't know. I haven't a clue why I was tossed out onto the street in paper pajamas."
- Jan

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