St Francis Hospital - The Heart Center Ratings

100 Port Washington Boulevard
Roslyn, NY 11576
Phone: (516) 562-6000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does St Francis Hospital - The Heart Center save lives? 35% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at St Francis Hospital - The Heart CenterNational Average
Heart Attack10.4%12.6%
Stroke8.8%13.9%
Heart Failure8.7%11.8%
Pneumonia13.9%18.2%



Infectious Disease at St Francis Hospital - The Heart Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
21
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
6



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 31m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



St Francis Hospital - The Heart Center Stories



Aug 12, 2023, 7:23 PM
St Francis Hospital, Roslyn: "When I had two, back to back, health crisis I was cared by the St. Francis Emergency Room wonderful staff.
Although obviously understaffed, although visibly overworked and overwhelmed by the number of patients, the staff, at every level, was competent, efficient AND kind and caring!
My deepest gratitude and Thank you to :
Mike Neubert, Mike Parillo, Laura Regan, Jackie Siand, Caroline Keller, Benjamin A. Gomes, Amarie Calvinist, Alan Paguay and Dr, Cindy Li, Dr. Phantom Patricia and Dr. Cohen."
- G

Oct 31, 2021, 9:24 PM
St Francis Hospital, Roslyn: "I had my heart surgery done there by Newell Robertson , excellent surgeon , the best ! , Dr Ron Hershman my follow up heart doctor ,fantastic! I was at the emergency section for a COVID treatment. Excellent dedication and caring perfect personal support and skill ! One cannot go wrong by going to ST Francis . Regards Arthur Hagendorf " - Arthur.


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