St Elizabeth Florence Ratings

4900 Houston Road
Florence, KY 41042
Phone: (859) 212-5220

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does St Elizabeth Florence save lives? 0% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at St Elizabeth FlorenceNational Average
Heart Attack13%12.6%
Stroke14.8%13.9%
Heart Failure9.2%11.8%
Pneumonia19.3%18.2%



Infectious Disease at St Elizabeth Florence

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
13
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
0



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 52m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



St Elizabeth Florence Stories



Nov 19, 2020, 7:59 PM
St Elizabeth Florence: "I brought my daughter into the St. Elizabeth emergency room at 2:00 AM November 12th. I explained to the nurse that my daughter had passed out on the 10th of November at school. My daughter had told me that her stepmother had given her 4 pills that morning... a Zyrtec, vitamin and 2 yellow pills that she wasn’t sure what they were. I asked that my daughter be drug tested. And the nurse said “The drug tests only test for illegal drugs” I said “if it’s someone else’s prescription... it’s illegal, please test her.” He said no. I started to walk out and the head nurse wanted to know why I was leaving and so I explained again... and again was denied a drug test for my daughter. I told her I wanted it on file, if she tested positive. She said “everything your saying is on file...”. So, I called my boss and had my daughter take a drug test at my work...guess what... She tested positive for THC.... absolutely horrible group of nurses...standing around in the center office dropping the f bomb. " - Sarina

Nov 14, 2020, 3:16 AM
St Elizabeth Florence: "I brought my daughter into the St. Elizabeth emergency room at 2:00 AM November 12th. I explained to the nurse that my daughter had passed out on the 10th of November at school. My daughter had told me that her stepmother had given her 4 pills that morning... a Zyrtec, vitamin and 2 yellow pills that she wasn’t sure what they were. I asked that my daughter be drug tested. And the nurse said “The drug tests only test for illegal drugs” I said “if it’s someone else’s prescription... it’s illegal, please test her.” He said no. I started to walk out and the head nurse wanted to know why I was leaving and so I explained again... and again was denied a drug test for my daughter. I told her I wanted it on file, if she tested positive. She said “everything your saying is on file...”. So, I called my boss and had my daughter take a drug test at my work...guess what... She tested positive for THC.... absolutely horrible group of nurses...standing around in the center office dropping the f bomb. " - Sarina


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