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Spectrum Health - Butterworth Campus Ratings

Grand Rapids, MI 49503
Phone: (616) 391-1774

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Spectrum Health - Butterworth Campus save lives? 2% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure13%

Infectious Disease at Spectrum Health - Butterworth Campus

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 31m

Non-critical cases where patient is discharged have total visit time of 2 hour and 24 minutes

Serious cases where patients are admitted have 2 hour and 46 minutes to be admitted, then an additional 1 hour and 36 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Spectrum Health - Butterworth Campus 4.7 out of 5 based on 39 ratings. 39 user reviews.

75% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Spectrum Health - Butterworth Campus Stories

    Mar 08, 2016, 6:58 AM
    Spectrum Health - Butterworth Campus: "If I had to weigh the pros and construction of Spectrum Buttrrworth Campus I believe the cons would win. My daughter was admitted Sunday after suffering a seizure that resulted in a bilateral mandibular fractures, upper fracture, numerous fractured teeth, laceration under her chin with 7 stitches and now in ICU with her jaw wired shut. Although I have been happy with the staff and their efforts I feel the way family members are treated horribly. Absolutely no concern for family members. Being I live about 52 miles away and followed the Ambulance down with another person. I was unable to get money from my closed credit union so am basically penniless as I support my child. I had to sleep on 3 folding chairs pushed together the first night. Have never been offered food or somewhere to sleep. She was unable to even get into surgery until 28 hours after the injury. Surgery was not successful so she was transferred to ICU. Still family offered no food or bed. There are pamplets all over the hospital with rave reviews about the hospitality house but unfortunately unless you have 45 dollars a day you will not be able to access these services. I did manage to fall asleep for 2 hrs on a bed on the floor I made up for myself in my daughters ICU room but then was awakened by 2 nurses telling I was not allowed to sleep on the floor via hospital policies because the floor are a health hazard. So now into day three with no food and 4 hours of sleep. Went and got a cup of coffee (can drink that to my hearts content) I noticed The Family lounge had family members scattered in every available area they could find to sleep and yes there were people sleeping on the floor there. Guess it's exceptible if you're not actually by your child's side to sleep on the floor when no other options exist. I honestly feel the corporate money changers at spectrum buttrrworth should have pompoms with a banner saying if we are collecting insurance hoe can we help, if not screw off. Very sad to see how far this hospital has gone downhill. Money first.... Disgusting!!! 0" - Rebecca

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