Southern Nh Medical Center Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does Southern Nh Medical Center save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	16%
Heart Failure	12%
Pneumonia	11%

Infectious Disease at Southern Nh Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	8
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 34m

Non-critical cases where patient is discharged have total visit time of 2 hour and 31 minutes

Serious cases where patients are admitted have 3 hour and 18 minutes to be admitted, then an additional 1 hour and 58 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

72% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Southern Nh Medical Center Stories

Share your experience

Oct 04, 2022, 12:55 AM
Southern Nh Medical Center: "Wait times are 5 hours and counting! Did not want to go to ER Doctor insisted! " - Kristine

Oct 04, 2022, 12:02 AM
Southern Nh Medical Center: "Wait times are 5 hours and counting! Did not want to go to ER Doctor insisted! " - Kristine

Oct 03, 2022, 11:47 PM
Southern Nh Medical Center: "This is Meghan’s mom writing this. It’s 11:45 pm on October 3rd where we have been waiting since 6:45 pm to be seen! There are 5 people left in the waiting room and there is no indication of when we are to be seen. My daughter is suffering from a slight fever, severe body aches, excruciating pain in her back, a headache, nausea, migraine - she is lethargic. She has been passed over by others coming in so there is apparently no order to when she will be seen. This is ridiculous and unexceptionable! " - Meghan

Jun 14, 2021, 6:02 AM
Southern Nh Medical Center: "I was in the ER and there was one nurse that I will never forget she definitely made an impact on me her name is Jenna she was the most nicest, kindest, caring person I have ever met at a hospital and I will be 40 years old and I hope that these words get back to her I just want her to know she is definitely one of a kind. TY from the bottom of my heart for making my experience there, one I’ll never forget.??" - Nicole

Apr 09, 2021, 4:33 PM
Southern Nh Medical Center: "DO NOT GO TO THIS HOSPITAL. The staff in the ER department, specifically the overnight shift, needs to be reviewed by whatever board review they may fall under, professionally disciplined and in many cases told to move on into a different career path. The lack of professionalism, human kindness, the frat club atmosphere, the egregious disregard for the most basic of human rights and dignity, is in fact criminal. DO NOT SEND YOUR LOVED ONE TO THIS HOSPITAL. Please drive a little further and get to Massachusetts. I have always looked an drs. & nurses as the helpers. Never again. " - Kay

Jan 31, 2021, 9:06 PM
Southern Nh Medical Center: "
BEWARE - DO NOT GO TO THIS HORRENDOUS HOSPITAL. DO NOT GO TO SOUTHERN NEW HAMPSHIRE MEDICAL CENTER IN NASHUA NH WHICH IS AN AFFILIATE OF MASSACHUSETTS GENERAL HOSPITAL. Worst ER experience of my life. I have been to many "third world countries" and the health care I received there was so much better than the dreadful health care I received at Southern New Hampshire Medical Center in Nashua - how is this place allowed to lawfully operate? Will someone please audit / investigate this hospital. The staff was constantly swearing and complaining about all the patients. They were even laughing at and making fun of a younger man that was brought in for mental health issues. It is run like a prison with the "you are the prisoner we are the correctional officers in charge mentality". I never experienced such unprofessional behavior in any hospital setting I have been in. The intake person from ACCESS was a total joke - she was abrasive and rude from the start - someone in that position should have some compassion, some empathy - but she had none. How she has a job as the first line of mental health care for individuals in dire situations is appalling and dangerous. As I laid in the ER for hours and hours in the hallway I watched the unprofessional interactions between the doctors, nurses, security, and other staff. This place needs to be under investigation. I was so upset by what I witnessed that I asked to be discharged - but the smug nurse told me that only the ACCESS intake person can discharge me and it was decided that I had to wait until the morning to speak with the "psychiatric team" before being discharged - no exceptions. A few minutes later I asked the same smug nurse if I could see the doctor because my kidney stones were bothering me - I had mentioned that I had a very large stone in my left kidney. Within 30 minutes of asking to see the doctor about my kidney stone they discharged me - the doctor never saw me about my kidney stone pain / issue (they 100% ignored that) and suddenly I did not have to speak with the "psychiatric team" in the morning prior to being discharged. This can only be attributed to Medicaid discrimination - if I had better insurance I am sure the doctor would have taken a look at my kidney stone situation. I will file a complaint with Medicaid over this. Stay away from this awful hospital - I could see in the time I spent there that the negative and nasty environment is encouraged and is the norm. Shame on the doctors, nurses, security, and other staff working the shift before midnight on January 28, 2021 and after midnight on January 29, 2021. Please go to Portsmouth Hospital if you need medical attention whether it is physical or mental. At Portsmouth Hospital regardless of your situation or INSURANCE they treat you with respect, dignity, and compassion." - Jeffrey

Jan 31, 2021, 9:05 PM
Southern Nh Medical Center: "
BEWARE - DO NOT GO TO THIS HORRENDOUS HOSPITAL. Worst ER experience of my life. I have been to many "third world countries" and the health care I received there was so much better than the dreadful health care I received at Southern New Hampshire Medical Center in Nashua - how is this place allowed to lawfully operate? Will someone please audit / investigate this hospital. The staff was constantly swearing and complaining about all the patients. They were even laughing at and making fun of a younger man that was brought in for mental health issues. It is run like a prison with the "you are the prisoner we are the correctional officers in charge mentality". I never experienced such unprofessional behavior in any hospital setting I have been in. The intake person from ACCESS was a total joke - she was abrasive and rude from the start - someone in that position should have some compassion, some empathy - but she had none. How she has a job as the first line of mental health care for individuals in dire situations is appalling and dangerous. As I laid in the ER for hours and hours in the hallway I watched the unprofessional interactions between the doctors, nurses, security, and other staff. This place needs to be under investigation. I was so upset by what I witnessed that I asked to be discharged - but the smug nurse told me that only the ACCESS intake person can discharge me and it was decided that I had to wait until the morning to speak with the "psychiatric team" before being discharged - no exceptions. A few minutes later I asked the same smug nurse if I could see the doctor because my kidney stones were bothering me - I had mentioned that I had a very large stone in my left kidney. Within 30 minutes of asking to see the doctor about my kidney stone they discharged me - the doctor never saw me about my kidney stone pain / issue (they 100% ignored that) and suddenly I did not have to speak with the "psychiatric team" in the morning prior to being discharged. This can only be attributed to Medicaid discrimination - if I had better insurance I am sure the doctor would have taken a look at my kidney stone situation. I will file a complaint with Medicaid over this. Stay away from this awful hospital - I could see in the time I spent there that the negative and nasty environment is encouraged and is the norm. Shame on the doctors, nurses, security, and other staff working the shift before midnight on January 28, 2021 and after midnight on January 29, 2021. Please go to Portsmouth Hospital if you need medical attention whether it is physical or mental. At Portsmouth Hospital regardless of your situation or INSURANCE they treat you with respect, dignity, and compassion." - Jeffrey

Compare hospitals in Hillsborough County