Southern Maine Health Care Ratings

1 Medical Center Drive
Biddeford, ME 04005
Phone: (207) 283-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Southern Maine Health Care save lives? 1% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Southern Maine Health Care	National Average
Heart Attack	13.6%	12.6%
Stroke	15.5%	13.9%
Heart Failure	12%	11.8%
Pneumonia	15.9%	18.2%

Infectious Disease at Southern Maine Health Care

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	9
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	2

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 30m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty
Rooms were often noisy at night

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Southern Maine Health Care Stories

Aug 23, 2018, 6:04 PM
Southern Maine Medical Center: "Really they are sux because they dont care and rude keep us sit waiting so long. Like 2 or 3 hour. Waste my time for insurance price more. Scoff* won't go there never again I know where hospital place good take care of people and nice to people as not rude. That one biddeford smmc. Forget it!!" - Melanie

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