Sierra Vista Regional Medical Center Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Sierra Vista Regional Medical Center save lives? 19% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	19%
Heart Failure	13%
Pneumonia	14%

Infectious Disease at Sierra Vista Regional Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	12
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 0h 31m

Non-critical cases where patient is discharged have total visit time of 2 hour and 14 minutes

Serious cases where patients are admitted have 2 hour and 31 minutes to be admitted, then an additional 1 hour and 27 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

67% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Sierra Vista Regional Medical Center Stories

Share your experience

Mar 24, 2021, 5:03 PM
Sierra Vista Regional Medical Center: "I had a horrible experience in the ER, and would literally rather die than return to Sierra Vista.

I had a seizure. I went to Sierra Vista, where my experience was completely discounted by the ER doctor, once he found out I took anti-depressants. He referenced irrelevant information that was in my chart from years prior (I had a recent MRI done, as I am developing a neurological disorder, and rather than contacting the consulting neurologist, he looked at notes from a prior MRI and dismissed what I was telling him.) He told me I had hyperventilated, even though what I had experience was no even similar to hyperventilation. [I had been in the Sierra Vista ER once before for Hyperventilation-as I passed out during a lung test at Central Coast Pulmonology that forced me to hyperventilate.] The level of service was so bad, I even heard nurses cracking jokes about me.

I lodged a complaint, and was told that the job of the ER was not to diagnose, but to determine if someone was in a life-threatening situation, and I was not; and I was handed discharge papers and walked out by the head nurse.

I lodged a complaint with the hospital-and was told what I had experienced didn't happen. I lodged a complaint with the billing agency and refused to pay for the (lack of) service. I let them know that went to French Hospital for a subsequent episode, and they provided the adequate level of care to help me get diagnosed and treated (which is what I had expected from Sierra Vista).

I was notified yesterday from Sean/Shuan in their billing department that my complaint was reviewed, and it was determined that the level of care I received was 100% consistent with their standard of care. Process that for a minute-then bypass Sierra and go straight to French! Your life is worth the higher standard of care." - Mei

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