Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Shady Grove Adventist Hospital Ratings

9901 MEDICAL CTR DR
Rockville, MD 20850
Phone: (240) 826-6517

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Shady Grove Adventist Hospital save lives? 3% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure11%
Pneumonia12%


Infectious Disease at Shady Grove Adventist Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 0m

Non-critical cases where patient is discharged have total visit time of 0 hour and 0 minutes

Serious cases where patients are admitted have 3 hour and 53 minutes to be admitted, then an additional 3 hour and 9 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: BELOW AVERAGE
Shady Grove Adventist Hospital 4.3 out of 5 based on 33 ratings. 33 user reviews.


55% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients were often left in pain
  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Shady Grove Adventist Hospital Stories



Sep 21, 2021, 7:05 AM
Shady Grove Adventist Hospital: "The wait time at this ER is the worst I’ve ever seen! They don’t even check on you or anything. The waiting room is like ice - it’s such an uncomfortable experience and I think they do that to the patient on purpose. It’s pretty bad." - Lana

Jan 17, 2021, 11:19 PM
Shady Grove Adventist Hospital: "After a few days of experiencing ever worsening chest pains (blurred and negated by people giving me helpful advice like, "quit being dramatic,") I finally drove to Allcare in Bethesda in search of an EKG and/or help with the painful heart attack-like symptoms I had beed experiencing. I said, "I feel like I'm having a heart attack." I am a regular patient there. I see them often, they know me. They also know I have a history of coronary artery disease and diabetes.

In short order I was taken to a room with an EKG where I sat for under 60 seconds, until a staff member rushed in, not to test or help, but to remove me from the practice after having practiced exactly no medicine on me nor offering any treatment toward my care. Her explanation? "OMG! It could be COVID! Get out!"

And YES, with no treatment, no consideration, and not so much as a simple blood pressure reading, I was hastily sent away while an actual MI (myocardial infarction) was occurring inside my heart, just inside my chest cavity, so tantalizingly close to an EKG machine (that was not for me, apparently).

From there, I drove to Shady Grove Hospital, Rockville - a risk not worth taking, not ever again. I parked and walked the final quarter mile into the Emergency Department.

I said to the desk Functionary who was in charge of collecting information and tagging the herd at that moment, "I am having a heart attack." The Functionary's approach and reaction changed not at all. I was duly stripped of information, herd stamped, and pastured in the corral.

Having just walked a fairly long way for a person experiencing an ongoing MI (the last bit trudging up a grassy hill), I believe I was appropriately out of breath, pale, and showing symptoms that ALWAYS (or should always) require a second look or at least an immediate trip to triage. Even minus these obvious signs, my very words should have triggered at least immediate triage.

That did not happen. Functionary's eyes never looked up beyond the herd tag she fixed upon my wrist. After that, I was forgotten by Functionary.

With now crushing chest pain, fury - not a friend of someone having an active, highly fatal heart event - filled my soul. My belief in humanity melted away and contempt and fury filled the void. I ripped off my herd tag and left Shady Grove Hospital's Emergency Department, untreated, untested, and once again, on my own.

I went home and experienced worsening symptoms until all doubt was erased from my mind. Then I called 911. I had indeed had an MI during the crushing chest pain, I did sustain cardiac damage, and I needed an immediate cardiac catheterization.

If this is an example of the state of women and heart disease, and just how seriously women are being taken in actual life and death cardiac situations, we are still so far back in the dark ages that the word "discourage" does not begin to describe the scope of disappointment, hopelessness, and sadness I feel for the future of women and heart disease.

"
- PR


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