Seton Southwest Hospital Ratings

7900 FM 1826
Austin, TX 78737
Phone: (512) 324-9000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Seton Southwest Hospital save lives? 13% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Pneumonia10%


Infectious Disease at Seton Southwest Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 20m

Non-critical cases where patient is discharged have total visit time of 2 hour and 27 minutes

Serious cases where patients are admitted have 4 hour and 18 minutes to be admitted, then an additional 0 hour and 0 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Seton Southwest Hospital 4.7 out of 5 based on 27 ratings. 27 user reviews.


77% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients

Negative Patient Ratings

    No consistently negative reviews



    Footnotes:
    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate



    Seton Southwest Hospital Stories



    Oct 02, 2019, 9:53 PM
    : "My son presented to the ER at UTSW Clements hospital Dallas with severe chest pain and back pain. No one seemed care about the urgency of his issue everyone kind of gave him a side eye. He was crying with excrutiating pain. There seemed to be no protocol for his chronic illness. This is so not acceptable. So disappointed. " - Tonia

    Sep 18, 2018, 5:57 AM
    Midland Memorial Hospital: "Went to the emergency room on Illinois on Thursday night. I had blood running down my face and a yellow substance coming from my left ear. I had no idea what it was and with the most excruciating pain I've ever had in my ears. I called an ambulance because my balance had become non-existent and I was afraid to drive. First thing that happened was the ambulance driver asking me if I thought an earache warranted a ride in the ambulance. WTF!!! I didn't want to have to call an ambulance at all. I needed help. Then at the hospital I was told I had an ear infection. I was given two pain shots, an anti-nausea shot, and sent home. I asked them if I needed an antibiotic for the infection and I was told no. Huh? By Monday, I was delirious with pain and my right ear began to pour blood. I was basically deaf in both ears by then and I had developed Bells Palsy on the left side of my face. I went back to the er Monday night. He said I had infections in both my ears. I asked what they usually prescribed for infections and I was told antibiotics. I said I had been there in the er on Thursday night and asked about antibiotics and was not given any. I believe if I had been, the return trip on Monday night would not have been necessary. I was given a CT Scan and more pain meds. I never saw the doctor again and I had to walk out of the room and was not wheeled out in a wheelchair even though I could barely walk a straight line. I once again left the er without being given a single antibiotic for severe infections in both ears and Bell's palsy.. I was sent home with a prescription for pain meds, an oral tablet for the ear infection and NOTHING for the paralysis of my face. If I ever have to go to the er again, I won't be going to Midland Memorial. " - Anonymous

    Apr 06, 2018, 7:27 PM
    : "How rude the young lady that gave me my brAcelet as I wait to see a doctor I ask how long is wait time politely and she comments to me your problem is not as important as other patients that's d'sad I hope she never has to attend herself when she's sick " - 514

    Apr 02, 2018, 4:26 PM
    Lake Granbury Medical Center: "I visited the lake granbury medical center on april 2nd 2018 around 215 pm to recieve medical care for the flu/cold that i have to getsome anti biotics to help me and the er waiting time has already been almost 2 hours and i still have not been seen by a doctor in the back yet. I would never recommend this hospital for nothing no matter what the reason for a visit is." - Gayle

    Mar 22, 2018, 2:56 PM
    Peterson Regional Medical Center: "I will only go to this emergency room again if I am dying. I was left on a hard indescribably uncomfortable slab of a bed frozen as if I was in a freezer for 7 hours without observation. I felt completely ignored. I was not given a drink or anything to eat and was told the cafeteria was closed later in my long wait. Finally, I was given a dry sandwich. Most of all, I was not reassured by any of the staff that my condition was not an emergency. The doctor was extremely pleasant but I had to wait, as I said, many hours to see him. " - Sally


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