Seton Northwest Hospital Ratings

11113 RESEARCH BOULEVARD
Austin, TX 78759
Phone: (512) 324-6000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Seton Northwest Hospital save lives? 18% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Failure10%
Pneumonia9%


Infectious Disease at Seton Northwest Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
0
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 31m

Non-critical cases where patient is discharged have total visit time of 2 hour and 55 minutes

Serious cases where patients are admitted have 5 hour and 8 minutes to be admitted, then an additional 0 hour and 0 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Seton Northwest Hospital 4.65 out of 5 based on 28 ratings. 28 user reviews.


71% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Facilities are sometimes dirty




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Seton Northwest Hospital Stories



Apr 04, 2016, 10:09 PM
Seton Northwest Hospital: "I've needed to use this facility twice but if necessary will avoid doing so in the future and opt for another convenient ER. Both times I was there I found myself not listened to and inadequately cared for. One example is leaking IV sites that led to problems upon return home and overall lack of hygiene attentiveness while under admittance. However, they did get to me fairly quickly, I'm alive, and for that I am grateful. " - Judi

Dec 03, 2015, 7:05 PM
Seton Northwest Hospital: "Recently went to Seton Northwest Austin Texas for sever pain on / under left rib cage after a very serious fall. Huge bruises on my legs and back. I actually bounced hitting my head twice on the pavement. I was quickly x-rayed ... one front one side... never saw them. I was dismissed with a prescription that does absolutely nothing for the pain. I am still in pain and am not a pain pill shopper. Rare are the times I ever take anything stronger than 800 mg Ibuprofen. I have swelling in my lower region and aching pain throughout. The pain on my side on / under my ribs is slightly better unless I lift or cough. I feel like I was dismissed as a "complainer" and my pain not taken seriously. I had been in few months prior only because I was advised to get an injury checked out that I thought would be fine. This last visit has left me clueless as to where I can go to find out what is going on and get some kind of relief.
Hurt and Disappointed"
- Betty


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