Sentara Martha Jefferson Hospital Ratings

500 Martha Jefferson Drive
Charlottesville, VA 22911
Phone: (434) 654-7000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Sentara Martha Jefferson Hospital save lives? 12% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Sentara Martha Jefferson HospitalNational Average
Heart Attack11.4%12.6%
Stroke11.7%13.9%
Heart Failure11.1%11.8%
Pneumonia16.4%18.2%



Infectious Disease at Sentara Martha Jefferson Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
13
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
1



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 56m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it
  • Facilities are sometimes dirty




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Sentara Martha Jefferson Hospital Stories



Mar 30, 2018, 3:13 PM
Martha Jefferson Hospital: "Worst emergency room ever. In all my years (which is not a small number) I have never waited this long for care.

My husband had symptoms of chest pain and trouble breathing. He is not one to complain about pain, so this was significant. His father had five stents and we weren't taking any chances. No, the hospital did that for us.

We waited for FOUR hours! They said because they did an EKG when we first got there that he was fine. Fine? People have died with heart attacks after and ekg. Ekgs don't show everything.

So, it's worth noting that if you have any chance with possible heart issues, do NOT go there.

We got there at 2:00 pm and left at 9:00 pm.

I asked how many doctors were on duty. The responded that only TWO were working the entire department."
- Lori

May 15, 2017, 4:57 PM
Martha Jefferson Hospital: "Went to the Sentara Martha Jefferson Hospital for severe excruciating low back pain. All they did was the usual blood pressure check, temperature check and oxygen level check. I am a 64 year old female with a history of kidney stones, diabetes type 2 and chronic kidney disease. I also have had a spinal fusion from spinal stenosis. All I was told that I was not life threatening and given prescriptions. That's the way they work now that Sentara has taken over. I got the impressure that my age was a factor in my so called care. They don't
want to deal with the eldely in my opinion. Later that night, the pain
was unbearable, so I went to the UVA ER. I was immediately given medication for my pain. Tests, including blood work, ultrasound, x-rays
and a MRI were done. Later found out the spinal fusion hardware has become fracture. Kidney lesions were also found that I had no idea existed. I will never step my foot in that hospital again. They should just turn that place into a hospice facility. When people ask me my opinion on Sentara Martha Jefferson Hospital, they'll get a mouthful.
Thanks for nothing. "
- Barbara


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