Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Santa Clara Valley Medical Center Ratings

San Jose, CA 95128
Phone: (408) 885-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Santa Clara Valley Medical Center save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure11%

Infectious Disease at Santa Clara Valley Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 17m

Non-critical cases where patient is discharged have total visit time of 3 hour and 0 minutes

Serious cases where patients are admitted have 3 hour and 55 minutes to be admitted, then an additional 3 hour and 2 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Santa Clara Valley Medical Center 4.45 out of 5 based on 36 ratings. 36 user reviews.

62% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Doctors usually communicate well with patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty
  • Rooms were often noisy at night

1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate

Santa Clara Valley Medical Center Stories

Jan 21, 2023, 9:36 PM
Santa Clara Valley Medical Center: "This is the worst medical ER center ever. They ignore the patients and treat them badly. Waiting hours and hours without any care of them. Seems like the management need to get heads-up. It's better to report this to the ministry of health.
They said that they don't have enough beds for the patients while we were about 6 patients in the waiting room. Seems like they do that in purpose to reduce the number of the patients.
Better to bare the pain at home than visiting Santa Clara Valley Medical Center ER.
Pass this message to the hospital management and the minister of health."
- Jose

Jan 03, 2023, 5:41 AM
Santa Clara Valley Medical Center: "01-04-2023

Staff are not professional..taking time chatting each other on phone..
While PATIENTS patiently waiting over 13 hours or MORE.


I hope every patient has 3 or 4
hours to wait and not too long ..this is bad ER hospital.
Please understand we have family and job .

Please help us not too long to wait and please audit the time patients are waiting so long..

If no action we would like to report this to the news broadcasters our experience this ER Hospital ...I feel bad other patients waiting very long time and staff don’t cares how to take care
of all patients are waiting so long..

Please check ER time manners.!

Thank you!!

- Marites

Sep 10, 2022, 7:19 AM
Santa Clara Valley Medical Center: "I I been here since 9pm on Friday nigth it's been 8 hours and still no er available " - Lance

May 17, 2022, 3:27 AM
Santa Clara Valley Medical Center: "I’ve been unfortunate enough to come here a few times due to having county insurance… if you want to spend your night here and rethink your life choices then please come here… the worst possible ER wait times you can get… if god forbid you have anything time sensitive you will likely die…. I have never spent less that 5 hours in ER even when there was literally zero people there" - Anton

Dec 04, 2021, 2:48 PM
Santa Clara Valley Medical Center: "As a quadriplegic/tetraplegic i am scared to ever willingly go to your ER again. My last experience at the scvmc Emergency Room and hospital stay thereafter has left me scarred emotionally and afraid to ever go to ANY ER again. After the ER horror i faced the night i came into the emergency room for help on Tuesday August 4th 2020 i don't ever wish on even my worst enemy. i had bad uncontrollable back spasms that would not let go after travelling the rough road from Modesto to Santa Clara in my wheelchair in a bumpy riding van.
At 4:00pm i decided i could not handle the pain i was in and decided to have my caregiver, of ten years of working together, take me to the Emergency Room. i was not able to go directly in to the ER i went through a temporary tent set up in the parking lot in front of the ER and not allowed my care attendant to accompany me. I WAS ON MY OWN as a quad, i've never experienced not being allowed to have, my donated "hands"/caregiver to help me in this huge time of need. As i take necessary medication i need my caregivers help to access and take them every 4 hours along with other personal help needs.
(later i had to ask a stranger to open my backpack, trust them to hand me my medications with a water that i asked help buying from a vending machine) my phone needed charging and there was only one, public charging port (working) out of many, which was being used at the time i needed charging for my phone/lifeline to the world.
I signed in, waited in the ER waiting room eleven hours from 4:30p.m. to 3:00a.m.... later at 3:00am my name was called..i was then escorted into a small room finally in the actual Emergency Room with a gurney and was thankfully helped changing my clothes into a hospital gown and given a covid19 test. i then was transferred/laid on the gurney as a bony/skinny quadriplegic/tetraplegic on my side unable to turn for over four hours without a call button to press if i needed help while i waited to be seen by a doctor. i didn't want pressure sores to occur as they would have after 4 hours no turning on a hard gurney, i unsuccessfully tried to reposition my 6'6" body on the small, for me, gurney and my legs pushed through the side railing hanging over the edge. i called out for help as my nurse call button was unplugged from the wall. I then tried to unhook my legs from the railing of the gurney and fell sprawled out onto to the floor with my head hitting the filthy blood dropped, hard, uncleaned floor against the door which opened inward toward my head laying on the ER floor. looking through the window in the door i saw two individuals see/notice me on the ground with tears in my eyes making eye contact with me.
The door was closed and i was on the floor on my back/side with my legs cut and scratched/bleeding from the fall my legs from being caught in the railings. the two individuals i made eye contact through the door's window were discussing something i could not hear, but i did hear NONCOMPLIENT, which was completely wrong. i fumbled for my phone and voice activated my video recorder. when it started recording i started voicing my concerns that i was not being helped off the ground, for over 5 to 10 minutes i laid on the ground there recording. Yelling through the closed door i noticed they were not going to open the door, until i dragged my body with my forearms to the center of the room, away from the door, so they could open the door inward toward me. The girl immediately took my phone, said to me i was not allowed to record video,
Then proceeded to open my phone and enter the Settings to Permanently delete the video of the ALTERCATION I went through during the confrontation i had with them to even open the door to help me back to the gurney off the filthy floor during this pandemic...
- seth

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