Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Saint Mary's Health Care Ratings

Grand Rapids, MI 49503
Phone: (616) 685-5000

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Saint Mary's Health Care save lives? 9% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack16%
Heart Failure13%

Infectious Disease at Saint Mary's Health Care

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 11m

Non-critical cases where patient is discharged have total visit time of 2 hour and 32 minutes

Serious cases where patients are admitted have 2 hour and 27 minutes to be admitted, then an additional 1 hour and 43 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Saint Mary's Health Care 4.75 out of 5 based on 27 ratings. 27 user reviews.

77% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Pain was usually controlled for patients

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Saint Mary's Health Care Stories

    Jan 05, 2024, 2:22 PM
    Saint Mary's Health Care: "You will never find a more wretched hive of scum and villainy. We must be cautious. " - Luke

    Dec 06, 2018, 10:24 AM
    Saint Mary's Health Care: "lst time pt. at Ortho dr. wege building. its on the third floor. I arrived at 1:00pm My appointment was 1:15. I got right into room. Latshai who took b.p. and weight. I sat in room until 2:00pm. No one came in room at all. I went out to desk and asked how much longer because I been waiting 45 minutes and saw no one. one of the ladies behind desk said i was the 2nd person who had Latshai did this. She replied "She dont tell the doctor that patient is ready". And my response was U have 10 more minutes before Im gone. This is ridicilous. Went back to room and waited 15 minutes. No one came. I left. " - pamela

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