Saint Francis Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Saint Francis Hospital save lives? 9% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	15%
Heart Failure	10%
Pneumonia	10%

Infectious Disease at Saint Francis Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	236
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	20

Emergency Room Wait Time Ratings

Time until initial exam: 0h 47m

Non-critical cases where patient is discharged have total visit time of 2 hour and 42 minutes

Serious cases where patients are admitted have 2 hour and 40 minutes to be admitted, then an additional 1 hour and 0 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

68% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Saint Francis Hospital Stories

Share your experience

Dec 02, 2023, 7:30 AM
Saint Francis Hospital: "This hospital is never a 2 hr 40 min wait. It's more like 10-12 hours. They give you an IV and fluids and send you back out in the waiting area with it.. it's an all day thing, no matter how small or big your emergency is. If you're sick, like coughing, sore throat.. go to the urgent care and leave the ER to true emergencies. " - Jennifer

Jun 01, 2023, 5:11 AM
Saint Francis Hospital: "I've been here for almost 12 hours in the waiting room" - Daneesha

May 02, 2023, 10:46 AM
Saint Francis Hospital: "A "MIGHTMARE & A BLESSING"!

NIGHTMARE:
Went to ER St. Francis Main Hospital on Monday at 10:30am. Had a bad case of throwing up & diarrhea Friday evening & Saturday morning. Pass out in bathroom! Terrible night. No energy on Saturday & Sunday. Started feeling better Sunday, but woke up Monday feeling terrible. Anyway, PC doctor said go to ER. At ER had all test taken & now know all tests were read by 2:52pm. They kept telling us they were just waiting for the doctor to consult with us. However, at 8:30 pm said enough was enough(10 hours). Told them I wanted IV taken out I was leaving. All of a sudden I was in with a doctor. I have pneumonia on my left lung. It's not as serious since I "don't have asthma "! I think the doc and I came to a "come to Jesus meeting" right then. I said, "what is your name again??? I have had asthma for years! You have not even read my chart!!! You ask me why I was worried about heart??? I had a major heart attack in July!!! He said, "no I don't see you had a heart attack". I said, "what the hell are you talking about! Are you looking at my chart??? I was enraged! He started back peddling apologizing. Then said, "oh my you had a widowmaker heart attack!" I was like look I have some major concerns on the capabilities of this ER. He just kept apologizing and how overwhelmed they were. I sympathize but not when it comes to my health! He was apologizing again and said we will get you on a strong antibiotic and get you dismissed.
NOW THE BLESSING:
We saw so many people in the waiting room serving others with their needs. It was heart warming to see strangers reaching out to others . Jay and a young man assisted an older man who was constantly throwing up. Could barely walk. We formed a group of about 5 patients, who all came in around 10:30. We all decided to walk out at 8:30 pm; we all where being seen by doctors (screened in areas by each other); we all were saying ER reunion May 1st, 2024; we were all not shy about laughing at the crazy disorganized ER; actually the staff of nurses were laughing with us and understood our frustration. They said, "we have a group here"!

So I would not recommend ER St. Francis main hospital walk in. Terrible walk in care. You know I raved about Heart Hospital, Rehab; and volunteered for years at St. Francis. Give all three a 5 star rating, but ER is terrible!!!!!" - Brenda

Apr 06, 2023, 5:53 AM
Saint Francis Hospital: "Continued. At 3:35 am my wife was called back to check Blood Pressure and O2. Told provider was working quickly now and hopefully will talk to it soon. Back to waiting room and we have been here 10 hours. Got the call at 4:41 am to go back and Dr to talk to us. Dr King was very helpful and kind. 4:51am and after getting prescriptions we get to go home to bed. He was apologetic over wait time. Thanks. " - Joe

Apr 06, 2023, 4:38 AM
Saint Francis Hospital: "Brought my wife in at 5:45 pm and after 8 1/2 hours waiting I was told that they are waiting for provider to become available to explain CT Scan results. How much longer will our wait be? Not used to being up this late and can’t sleep in these chairs. Now 2:25am and we continue waiting? Lots of other people in the same situation on a Wednesday night. " - Joe

Apr 06, 2023, 3:27 AM
Saint Francis Hospital: "Brought my wife in at 5:45 pm and after 8 1/2 hours waiting I was told that they are waiting for provider to become available to explain CT Scan results. How much longer will our wait be? Not used to being up this late and can’t sleep in these chairs. Now 2:25am and we continue waiting? Lots of other people in the same situation on a Wednesday night. " - Joe

Mar 29, 2023, 9:47 PM
Saint Francis Hospital: "I have been waiting for over 8hrs and have not been seen by anyone other than the vitals nurse tech. Throwing up Covid positive. They have not run any test other than blood pressure and pulse ox. They gave me a I’ve bag at 12:30pm it’s 8:47pm now. " - Adam

Jan 17, 2023, 10:17 PM
Saint Francis Hospital: "They are slow everybody there waits five hours up I have been here for 7 hours just waiting on blood results" - Vincent

Nov 28, 2022, 6:47 AM
Saint Francis Hospital: "4 and a half hours" - Vanessa

Oct 26, 2022, 2:20 PM
Saint Francis Hospital: "I’m here with my grandson. We’ve been here 5 hours so far with no communication from anyone at all. Totally unacceptable " - Steven

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