Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Sacred Heart Medical Center - Riverbend Ratings

3333 RIVERBEND DRIVE
Springfield, OR 97477
Phone: (541) 222-7300

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Sacred Heart Medical Center - Riverbend save lives? 3% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack15%
Heart Failure13%
Pneumonia13%


Infectious Disease at Sacred Heart Medical Center - Riverbend

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
84
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
8


Emergency Room Wait Time Ratings

Time until initial exam: 0h 53m

Non-critical cases where patient is discharged have total visit time of 2 hour and 52 minutes

Serious cases where patients are admitted have 2 hour and 22 minutes to be admitted, then an additional 1 hour and 19 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Sacred Heart Medical Center - Riverbend 4.7 out of 5 based on 42 ratings. 42 user reviews.


75% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

    No consistently negative reviews



    Footnotes:
    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate



    Sacred Heart Medical Center - Riverbend Stories



    Dec 21, 2023, 7:57 PM
    Sacred Heart Medical Center - Riverbend: "I went to Riverbend with shortness of breath and knee pain and bleeding under skin post op total knee . I am also a 4 time cardiac surgery patent with heart failure . I waited 9 hours and was never seen . My pain was too much to sit in those chairs . Couldn’t lie down . The patient ahead of me were waiting 12-13 hours due to closure of campus ER. " - Kimberly

    Dec 21, 2023, 7:57 PM
    Sacred Heart Medical Center - Riverbend: "I went to Riverbend with shortness of breath and knee pain and bleeding under skin post op total knee . I am also a 4 time cardiac surgery patent with heart failure . I waited 9 hours and was never seen . My pain was too much to sit in those chairs . Couldn’t lie down . The patient ahead of me were waiting 12-13 hours due to closure of campus ER. " - Kimberly

    Dec 21, 2023, 7:56 PM
    Sacred Heart Medical Center - Riverbend: "I went to Riverbend with shortness of breath and knee pain and bleeding under skin post op total knee . I am also a 4 time cardiac surgery patent with heart failure . I waited 9 hours and was never seen . My pain was too much to sit in those chairs . Couldn’t lie down . The patient ahead of me were waiting 12-13 hours due to closure of campus ER. " - Kimberly

    Dec 30, 2022, 5:21 PM
    Sacred Heart Medical Center - Riverbend: "I took my 70 year old husband to Riverbend ER after a fall on to concrete (found out the next day that he had a broken arm). We arrived at RiverBend a little after 4pm and waited 8 hours. Gave up at midnight, went home and wrapped it myself until he could contact his primary care provider. Everyone knows that there is usually a wait at the ER but 8 hours. Utterly ridiculous. Won’t go there again. The only thing that made it bearable was the kindness of the staff in the ER (front desk, nurses, etc)" - Anita

    Dec 21, 2022, 6:54 PM
    Sacred Heart Medical Center - Riverbend: "I took my dad to Peacehealth Emergency room at 1pm per his Primary Care provider and we waited 7 hours before he was taken back.
    Few weeks later I took him to Cottage Grove Peace Health Emergency room and it took 4 hours before he was taken back. Horrible and needs to be worked on."
    - Shelley

    Mar 27, 2022, 5:11 AM
    Sacred Heart Medical Center - Riverbend: "My adult son went to the ER and waited over 3 hours then left and went to McKenzie Willamette. 0 wait tim. Absolutely rediculous." - Vicki

    May 01, 2016, 11:43 PM
    Sacred Heart Medical Center - Riverbend: "PeaceHealth only puts their "Mission Statement" on the wall to look good. In my experience they do not practice it. One doctor even stated, "It's not like you're going to die tonight". She then proceeded to party down on New Year's and NOT perform a neurological exam as indicated in my records. Mistakes are made.
    People are injured (sometimes). Lives are lost. Oh, well. Just increase premiums and reimbursements. Only a few will make it to court."
    - S


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