Sacred Heart Hospital Ratings

---

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

---

Quality of Care - Mortality Rate

How well does Sacred Heart Hospital save lives? 2% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	13%
Pneumonia	12%

Infectious Disease at Sacred Heart Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	88
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	0

Emergency Room Wait Time Ratings

Time until initial exam: 1h 14m

Non-critical cases where patient is discharged have total visit time of 3 hour and 4 minutes

Serious cases where patients are admitted have 3 hour and 44 minutes to be admitted, then an additional 2 hour and 28 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

72% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Sacred Heart Hospital Stories

Share your experience

Aug 07, 2023, 2:40 PM
Sacred Heart Hospital: "The first and LAST time I ever go to Sacred Heart and their ER office in Navarre.Some R in Cardio made orders on me / no food or water at 7 AM on one day I Never saw this person . sent me to ER in Penn, where I waited on a gurney for 8 hrs , several blood draws, Saw a NP and finally a MD asked questions re: my status .?? basicly what was going on . Finally sent me to a room 8 hrs later where there were no amenities , no tooth brush , linens etc. Spent the night in a horrible bed and finally checked my ownself out at 9 AM the next day . Against" orders " never saw the assigned MD. ~~Horrible experience !" - Sophia

Jun 29, 2023, 8:44 AM
Sacred Heart Hospital: "6 hours and still waiting in the lobby. The bathroom and lobby are filthy. No water in the vending machine. My mother has been slumped over in a wheelchair the whole time. Very demoralizing and sad for everyone in here. At least the girls working at the desk helped me get my mother in a wheelchair and I appreciate that and it’s why I stayed. After this experience, I will personally choose to die at home before I ever come to an ER. It is an absolutely horrible experience. So disappointed in our medical system. Is this all because we are at the mercy of insurance. Care for patients well being is definitely not in the equation anymore. " - rhea

Jun 29, 2023, 1:33 AM
Sacred Heart Hospital: "6 hours and still waiting in the lobby. The bathroom and lobby are filthy. No water in the vending machine. My mother has been slumped over in a wheelchair the whole time. Very demoralizing and sad for everyone in here. At least the girls working at the desk helped me get my mother in a wheelchair and I appreciate that and it’s why I stayed. After this experience, I will personally choose to die at home before I ever come to an ER. It is an absolutely horrible experience. So disappointed in our medical system. Is this all because we are at the mercy of insurance. Care for patients well being is definitely not in the equation anymore. " - rhea

Nov 06, 2020, 12:46 AM
Sacred Heart Hospital: "I have found this wait time for the ER to be the second best (West Florida Hospital ER being #1), in Pensacola, Florida. Sometimes it takes forever, the nurse and other employees are grumpy and make u feel like u r putting them out because u r sick. Other times they are great and getting checked in and seen goes pretty fast. Neither Sacred Heart Hospital ER nor Baptist Hospital ER is consistent like West Florida Hospital’s ER in wait time, service or friendliness" - Denise

Apr 20, 2018, 6:56 PM
Sacred Heart Hospital: "I had my wife at the ER today (4/20.2018) before 11:00 a.m. She was taken back to a room at 1:55 p.m. At 3:30 p.m. she had still not seen a doctor. This is NOT in anyway acceptable. They only had one (1) doctor on duty. If my wife had been dying, she would have been dead before a Doctor ever come in to see her. This is the last time I ever use Sacred Heart ER." - Jimmy

Feb 01, 2017, 10:17 AM
Sacred Heart Hospital: "Bad Bad fake DR. That's how I felt.
" - Gina

Compare hospitals in Escambia County