Robert Packer Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Robert Packer Hospital save lives? 7% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	15%
Heart Failure	11%
Pneumonia	11%

Infectious Disease at Robert Packer Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	132
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 0h 54m

Non-critical cases where patient is discharged have total visit time of 2 hour and 18 minutes

Serious cases where patients are admitted have 4 hour and 32 minutes to be admitted, then an additional 1 hour and 59 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

69% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Robert Packer Hospital Stories

Share your experience

Sep 23, 2020, 8:50 PM
Robert Packer Hospital: "I went to the ER this evening with kidney pain and waited for the better part of three hours without being seen. Apart from the Triage nurses, the amount of time you have to wait to be seen is PATHETIC! Absolutely a terrible experience and I would suggest going to a different hospital." - Joseph

Apr 11, 2015, 6:46 AM
Robert Packer Hospital: "Brought my girlfriend in after she injured her foot. The pain had become unbearable. Any weight bearing was out of the question. We moved through triage and saw our doctor within 20 minutes of arriving. The doctor says that she will need an X-Ray and that people will come to take her. So we wait. And wait. And wait. Finally a nurse peeks her head in an hour later. She asks "Did you get your X-Ray yet?" We respond with no. She goes and talks to other nurses at the desk. We hear her say "Why hasn't the patient in room 7 been taken for her X-Ray?" Other nurses respond with "Oh the techs left a while ago to do the portable X-Rays on the upper floors and in the ICU." First nurse then says "They were supposed to do her X-Ray before leaving." We have been waiting for her to get an X-Ray for just 15 minutes short of 2 hours. We are still waiting. Doctor came by again at one point and offered a pleasant explanation as to what the techs were doing and why the wait has been so long. Prior to this I had wandered out to the nurses' desk and asked a woman at the desk if my girlfriend would be getting her X-Ray soon. She responded with "It takes time when you go to the ER." This was said in a very condescending tone I might add. So, again, we are still waiting. The RPH ER is known for its slowness but this is outrageous. Very dissatisfied." - Cody

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