Riverside Regional Medical Center Ratings

500 J Clyde Morris Blvd
Newport News, VA 23601
Phone: (757) 594-2000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Riverside Regional Medical Center save lives? 8% worse than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Riverside Regional Medical CenterNational Average
Heart Attack14.2%12.6%
Stroke11.2%13.9%
Heart Failure14%11.8%
Pneumonia21.7%18.2%



Infectious Disease at Riverside Regional Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
13
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
3



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 1m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Riverside Regional Medical Center Stories



Oct 09, 2023, 3:45 PM
Riverside Regional Medical Center: "My wife is pregnant and has been throwing up we’ve been waiting and still are waiting for 4 hours just for a IV. She is dehydrated and weak but would have been better off at home in the bed rather waiting in a lobby for 4 hours. Something needs to be done about these ridiculous wait times " - Nick

Dec 11, 2022, 1:04 AM
Riverside Regional Medical Center: "Dmv is faster, " - Matt

Oct 05, 2020, 6:24 PM
Riverside Regional Medical Center: "well yes they do john #BLM we sure do." - AnnMarie

Sep 29, 2020, 4:19 AM
Riverside Regional Medical Center: "Very long wait times. The online wait times are not even remotely accurate. Nurses are not permitted to even give estimated wait times. Crack heads and thugs get priority. Nurses are good. This use to be a reliable place." - John


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