Richmond University Medical Center Ratings
355 Bard Avenue
Staten Island, NY 10310
Phone: (718) 818-1234
Staten Island, NY 10310
Phone: (718) 818-1234
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Richmond University Medical Center save lives? 10% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Richmond University Medical Center | National Average | |
|---|---|---|
| Heart Attack | 12% | 12.6% |
| Stroke | 13.2% | 13.9% |
| Heart Failure | 9% | 11.8% |
| Pneumonia | 17.1% | 18.2% |
Infectious Disease at Richmond University Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 23 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 9 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 38mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: BELOW AVERAGE
Positive Patient Ratings
Some patients praise:- Doctors usually communicate well with patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Nurses often fail to communicate
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
- Rooms were often noisy at night
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Richmond University Medical Center Stories
Sep 28, 2021, 2:40 PM
Richmond University Medical Center: "I was at the ER this past September 24th with my autistic son. After testing positive for COVID, his primary doctor wanted him to get the infusion asap. We went there at his suggestion in the pouring rain and were the first admitted into the infusion section. I noticed that after we were seated more people started coming in. At some point, I noticed that two of those who came in after us were no long seated. I took a peak into an open room and saw them both getting their infusions. Soon after that a third person started getting his infusion. I was told that "This isn't a store and it's not first come first serve.". They may have been older than him, but he is autistic and has a compromised autoimmune health issue. Thank God he behaved better than I ever would have expected. He was put on the back burner. Soon after that a young woman who was with her dad (and already getting treated) opened the door to the restroom and alarms and flashing lights started going off right by us. Horrific for me, let alone an autistic person. He pushed through it remarkably. I notified staff, staff passed by, but no one did anything about it. That went on until we left. 5 1/2 hours after we arrived. I pray we never have to use that ER again. Treated very poorly. Thank God he had the two Moderna shots which helped minimize the symptoms." - Loretta
