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Providence Tarzana Medical Center Ratings

18321 CLARK STREET
Tarzana, CA 91356
Phone: (818) 881-0800

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Providence Tarzana Medical Center save lives? 17% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack14%
Heart Failure10%
Pneumonia8%


Infectious Disease at Providence Tarzana Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
96
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 0h 28m

Non-critical cases where patient is discharged have total visit time of 2 hour and 17 minutes

Serious cases where patients are admitted have 2 hour and 43 minutes to be admitted, then an additional 3 hour and 0 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Providence Tarzana Medical Center 4.3 out of 5 based on 36 ratings. 36 user reviews.


64% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty
  • Rooms were often noisy at night




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Providence Tarzana Medical Center Stories



Apr 08, 2022, 3:18 AM
Providence Tarzana Medical Center: "I went with my son last night because he dislocated his shoulder. We waited for 3 hours in the ER with his hand up because he couldn’t move it. We didn’t even go inside. No one came to check on him. I asked for pain medicine because he was in so much pain but they didn’t give him anything. After 3 hours we left to a different ER. I will never get back to this horrible place and disgusting people. " - Tami

Feb 24, 2015, 1:38 PM
Providence Tarzana Medical Center: "This is for 2/23/2015--This is only my second yelp review. I only write if I feel it is the most horrible of all experiences. I went to Providence Tarzana emergency room through ambulance. My right shoulder was either completely dislocated or partially. I have a very very high tolerance for pain but this shoulder dislocation was on a level that I haven't experienced before. Usually it pops back in the socket. Not this time. I was screaming. It hurt so bad. I was at the gym when it happened and the ambulance came. I thought the paramedics could put it back in the socket but they said a doctor had too. They asked me which hospital I wanted to go too. I said Providence Tarzana. They said we were closer to Kaiser but I wanted Providence and I thought it would be best because I had been there before for a surgery with a great experience.

Never ever again will I go here!!!!!!!

Upon arriving, I was sitting on the stretcher in the entrance way as they checked me in for 20 agonizing minutes. Every time my shoulder would have a spasm, I screamed because it hurt. I was begging for a doctor. Finally, I was taken to a room where this man nurse came in and said sarcastically and uncompassionately, I had to stop screaming because their were other patients besides me. I was so hurt from that. I felt like they thought my pain wasn't real in their eyes. I tried to hold it in with moaning and tears. Then a woman nurse came and her personality wasn't that better than the last guy. She gave me pain medicine and IV.

I began to feel drowsy and nauseated. I begged for the doctor, no one seemed to care. My arm kept having spasms that I wanted to scream but I kept it inside. A male doctor arrived and began asking questions. I begged him to put it back in the socket. He said he needed an x-ray first. Then he said, if I keep moving or doing this or that it will keep hurting. My arm was having spasms on it's own. It wasn't my fault. He left and another lady came in to collect insurance because we know that is the most important thing. I had to sign papers with my left hand, groggy, but that's fine, as long as they are paid.

Finally, I went in for x-rays. Their was a woman and a man that didn't seem to know what they were doing. But I was groggy from the medicine, so I allowed them, the professionals, to do what they were supposed to do. They took x-rays. As the lady was moving me around for x-ray, my shoulder, THANK GOD, popped back inside. I was so happy. I was taken back to my room. I waited another 20 minutes, no doctor, then the x-ray lady came in and said she had to take another x-ray. Why???? Well, when I get their I see that she is positioning me to take an x-ray of my right arm. I asked them if they did the wrong shoulder last time. The guy there said no, and that they have to x-ray both shoulders to compare. Something didn't seem right. I went back to the room and sat there for 30 minutes. Finally the woman nurse came in and said, are you ready to be discharged. I said, I haven't seen the doctor. She said, oh I will get him. I also told her that I was very nauseated and asked for water. She said no water if I am nauseated. But she offered no other advice. 10 minutes later, the doctor comes, by then my husband has arrived and already upset at how the woman nurse seem to be rude. The doctor said, WHY DID I TELL THE X-RAY TECH TO X-RAY MY LEFT SHOULDER? Are you kidding me? It's my fault that they x-rayed the wrong shoulder. The doctor said that he put in his report to x-ray the right shoulder and I convinced the techs to x-ray the left one. WTF!!! My right arm was in a sling position the entire time while in the x-ray room. Anyone with common sense would know to x-ray the shoulder with the right arm like that. He really thought I orchestrated the x-ray professional staff while in excruciating pain. He actually blamed me for doing the wrong x-ray. And those x-ray techs LIED, like it was my fault to cover their own asses.

I left there feeling like I was treated like an object. Animals get treated better than how I was treated. They seemed to have lost compassion and humanity to help people. Why are they in these help positions with so much rudeness. My husband and I left mad. I was more hurt than mad. I really have to conceal and Camouflage my pain in an hospital emergency room. Really? We weren't even out of the parking lot when I had to have my husband pull over for me to vomit two times. I refused to go back to see if I had a problem with the medication, concerned that they wouldn't even care. I am also thinking they gave me more medicine that I should to shut up my screaming.

It's now 6 hours later and I am still nauseated and vomiting. I will never go to this hospital again. It's so sad because this is the hospital I told my husband that I wanted to have our babies at because we are trying to conceive. Never. I will never come back.
"
- Tamara


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