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Providence Sacred Heart Medical Center Ratings

Spokane, WA 99204
Phone: (509) 474-3040

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Providence Sacred Heart Medical Center save lives? 6% worse than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack13%
Heart Failure14%

Infectious Disease at Providence Sacred Heart Medical Center

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3

Emergency Room Wait Time Ratings

Time until initial exam: 0h 58m

Non-critical cases where patient is discharged have total visit time of 3 hour and 3 minutes

Serious cases where patients are admitted have 2 hour and 33 minutes to be admitted, then an additional 0 hour and 59 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Providence Sacred Heart Medical Center 4.65 out of 5 based on 41 ratings. 41 user reviews.

71% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Pain was usually controlled for patients

Negative Patient Ratings

    No consistently negative reviews

    1Questionable efficacy of flu vaccination
    2C Diff Mortality Rate
    3MRSA Mortality Rate

    Providence Sacred Heart Medical Center Stories

    Mar 28, 2023, 2:04 PM
    Providence Sacred Heart Medical Center: "When my husband was having chest pain he was taken to the Sacred Heart ER. They were wonderful. The whole visit only took 3 hours which they were able to do labs, vitals, EKG, etc. while we were waiting to see the doc. This helped to not only be productive but made the time go by quickly. I feel the care he got there was excellent. " - Ashley

    Mar 06, 2023, 8:38 PM
    Providence Sacred Heart Medical Center: "The amount of people who complain on here is ridiculous. If you have the energy to throw a tantrum that you aren't being seen within what YOU have determined is a reasonable time, you are not their top priority. Their top priority are the patients who are so sick that they can't complain. Being brought in an ambulance doesn't mean you'll be seen first. You are still triaged like everyone else, and then appropriately placed. The ER isn't a hotel room, they are there to keep you alive. " - Ally

    Feb 11, 2023, 1:44 AM
    Providence Sacred Heart Medical Center: "I never had a good experience at this hospital when I had surgery on my nose to remove part of my tumor since this situation I very much dislike the hospital and I wonder if they caused my dad's death by not taking good care of him he died in Feb 2 2023" - Melissa

    Feb 05, 2023, 3:42 PM
    Providence Sacred Heart Medical Center: "A couple of weeks ago I was brought in by ambulance and left in the waiting room. I was there from 930pm to 340pm the following day. I didn't see a Dr until 2pm. Once I got to see the Dr it went pretty fast. " - LeAnn

    Dec 29, 2022, 3:41 AM
    Providence Sacred Heart Medical Center: "Came to Secret Heart ER at 1pm. Left at 11:30. 7 hours we waited for blood test. Another 3hr for doctor. And 1hr spent with doctor." - Timofei

    Nov 21, 2022, 9:37 PM
    Providence Sacred Heart Medical Center: "Try more like 7-10 hours. " - Hoku

    Nov 21, 2022, 6:05 PM
    Providence Sacred Heart Medical Center: "Try more like 7-10 hours. " - Hoku

    Oct 19, 2022, 1:25 AM
    Providence Sacred Heart Medical Center: "Went to Sacred Heart ER around 10:30 AM, did not get seen until late afternoon. Turned out I had a Kidney Stone on my Right Side. They called a Med Cab to get me home around 8:00 PM. Finally went to ER Desk, Joe called that company, would not pick me up until 4:00 AM. He then called Orange Cab, I got home around 12:30 AM. The ER was Packed, I am aware this happens." - Darla

    May 16, 2022, 8:17 AM
    Providence Sacred Heart Medical Center: "I have been here over 5 hours in the ER and still waiting. I am here for psychiatric problems. I also have an injured elbow. I have had no labs or no x rays done since I been here. I am also a diabetic,have had no food or water. Also I am a severe seizure patient and I have seizures without warning. The worse thing, they took a man who was being discharged and put him in a room with a bed. I have nerve damage in my lower back and they have not given me a room. The security guard Taylor said they had a room for him but not me and I am a female who isn't being discharged. I am being treated disrespectfully. I hope I don't have a seizure because I would might not get the help here." - Suzan

    Jan 06, 2022, 4:07 PM
    Providence Sacred Heart Medical Center: "No scared heart is the worst out there ....I m here now and wish I would have just drove to the valley ....bout to be 2 hr waiting .....this is all the time ....I stop coming to this hospital..I would rather die then have them help me ....this is my last time coming here wouldn't wish that my worst enemy come here ...." - David

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