Providence Mission Hospital Ratings

27700 Medical Center Rd
Mission Viejo, CA 92691
Phone: (949) 364-1400

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Providence Mission Hospital save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.

Mortality Rate at Providence Mission HospitalNational Average
Heart Attack14.2%12.6%
Stroke13.7%13.9%
Heart Failure11.6%11.8%
Pneumonia16.6%18.2%



Infectious Disease at Providence Mission Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year1
19
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2
2



Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 4h 24m



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Doctors usually communicate well with patients
  • Rooms and facilities are usually clean

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Patients often don't receive help when they request it




Footnotes:

1C Diff Mortality Rate
2MRSA Mortality Rate



Providence Mission Hospital Stories



Dec 28, 2022, 11:25 PM
Mission Hospital Regional Med Center: "My family has been waiting in this ER for 6 HOURS now!!!" - Denise

Nov 12, 2022, 5:49 PM
Mission Hospital Regional Med Center: "Been in the ER waiting room in pain for four hours now - with a worsening ER situation " - Spring

Sep 20, 2022, 3:07 AM
Mission Hospital Regional Med Center: "On 9/1/8/22 I visited Mission Hospital ER because of excruciating headache + confusion. I waited 4.5 hours in the waiting room, on ver uncomfortable chair with wooden armrests. I was briefly taken for blood draw and CT scan but always returned to the waiting room. After asking 4 times, I received a pain pill. By that time I had been there 4 hours. I finally saw the ER doctor, 5 hours after my arrival. I would have to be on my deathbed before I ever go again." - kery

Aug 19, 2021, 8:14 PM
Mission Hospital Regional Med Center: "SIX HOURS my wife sat in a chair writhing in pain with ZERO HELP......... nobody cared in the slightest. Worst medical experience I've ever had in my life. You guys are horrendous. " - Mike

Jul 26, 2021, 6:53 AM
Mission Hospital Regional Med Center: "Horrible experience there tonight with my 95 year old mother. She had fallen amd had a hurt leg and bad scrape. However she was alert when I brought her in to the ER at Mission Hospital. They let her sit for 2 hours and she increasingly became faint, nauseated and needed to lay down. She was heaving and in distress. I asked the on call front nurse for help. I was told she had to continue to wait. I had to take her to the bathroom and lift her onto the toilet. It was terrible. The lack of empathy and not even helping me to get into the bathroom or onto a gurney was a pitiful experience. Considering her age and that she was unable to sit up for that amount of time after a fall should have been recognized and addressed sooner. I’m glad I have this forum to warn others. I’m sure the bill will be substantially greater than the treatment she received." - Mary

Mar 30, 2021, 1:38 PM
Mission Hospital Regional Med Center: "waited 6 hours while I watched people come in several hours after me come in and leave. this is supposed to be an EMERGENCY room!! I finally walked out after sitting in their terrible ER having a 6 hour panic attack and trouble swallowing" - jane

Nov 26, 2020, 6:06 PM
Mission Hospital Regional Med Center: "I came in with terrible abdominal pain and left after waiting for 3 hours to be seen. " - Alexandra


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