Progress West Healthcare Center Ratings
2 PROGRESS POINT PKWY
O Fallon, MO 63368
Phone: (636) 344-1000
O Fallon, MO 63368
Phone: (636) 344-1000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Progress West Healthcare Center save lives? 14% better than the national average, based on the overall mortality rate for critical illnesses.Mortality Rate | |
---|---|
Heart Failure | 9% |
Pneumonia | 11% |
Infectious Disease at Progress West Healthcare Center
Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.
Infectious Disease | Cases |
---|---|
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2 | 0 |
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3 | 0 |
Emergency Room Wait Time Ratings
Time until initial exam: 0h 42mNon-critical cases where patient is discharged have total visit time of 1 hour and 46 minutes
Serious cases where patients are admitted have 2 hour and 47 minutes to be admitted, then an additional 1 hour and 2 minutes delay before leaving to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Rating: AVERAGE
Progress West Healthcare Center
4.5
out of 5
based on 34 ratings.
34 user reviews.
76% of patients rate the hospital excellent
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Pain was usually controlled for patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Facilities are sometimes dirty
Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate
Progress West Healthcare Center Stories
May 02, 2023, 11:51 PM
Progress West Healthcare Center: "Nobody in the ER does anything. People waiting hours and hours with no idea of when they’ll be seen. Shemale named Mariel smirked at me when I emphasized my risk of having a seizure- as if she’d be happy to see this happen- then spoke the words “I don’t care.” In the ER at 7pm and asked if I would still be there in the morning- nobody could answer this seemingly simple question. Twelve hours? A simple “probably not” or “unfortunately maybe” would suffice, but nope, nobody knows anything!
This is NOT typical of BJC. " - Jennifer
May 02, 2023, 11:51 PM
Progress West Healthcare Center: "Nobody in the ER does anything. People waiting hours and hours with no idea of when they’ll be seen. Shemale named Mariel smirked at me when I emphasized my risk of having a seizure- as if she’d be happy to see this happen- then spoke the words “I don’t care.” In the ER at 7pm and asked if I would still be there in the morning- nobody could answer this seemingly simple question. Twelve hours? A simple “probably not” or “unfortunately maybe” would suffice, but nope, nobody knows anything!
This is NOT typical of BJC. " - Jennifer
Dec 13, 2021, 9:50 PM
Progress West Healthcare Center: "Agree with previous comments, horrible communication, treacherous wait times and no compassion " - Michael
Mar 26, 2021, 11:35 AM
Progress West Healthcare Center: "I was so disappointed at this ER, when I first came in a man was on the floor in pain, another patient had to tell the desk, and his chair was right in front them, they seem to careless, I should have left then. I came in with chest pain and right arm change. I wasn't treated for my arm at all, pain more in my arm and several bruising on that arm they x-ray my chest and cat scanned my chest, I ask about the die going into that arm and my arm got worse and the pain, they game me pain meds, opioids and sent me home told by charge nurse I couldn't stay I was worse off leaving them when I came in, they actually laughed at my pain. Was there 6 hours saw Doctor a totally 2 times 5 min. I felt like my race played a part and that I was on disability. They shouldn't be in business the worse!!!" - Linda