Presence Mercy Medical Center Ratings

1325 N Highland Avenue
Aurora, IL 60506
Phone: (630) 859-2222

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Presence Mercy Medical Center save lives? 4% worse than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Presence Mercy Medical Center	National Average
Heart Attack	12.5%	12.6%
Stroke	12.9%	13.9%
Heart Failure	11.1%	11.8%
Pneumonia	22.1%	18.2%

Infectious Disease at Presence Mercy Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	9
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	0

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 3h 18m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Presence Mercy Medical Center Stories

Sep 10, 2023, 11:05 PM
Presence Mercy Medical Center: "Wait time in the waiting room -8-9 hours on Tuesday 9/5. No updates given as to how much longer. They should tell you how long when you come in so you can decide then to go somewhere else. When they do bring you back to a room- no one connects you to monitor or checks you out to make sure you ok, they just take you back to room and again you wait for someone to come finally check you out. No blanket given or pillow, or call light to call if you need something. Please inquire about how long it will be and if they can’t tell you how long go somewhere else. Your life is valuable and you should demand the best care. Always advocate for yourself. I wish I would have inquired instead of waiting and then they didn’t even really help me-I went to another ED days later. " - Lila

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