Presence Mercy Medical Center Ratings
1325 N HIGHLAND AVENUE
Aurora, IL 60506
Phone: (630) 859-2222
Aurora, IL 60506
Phone: (630) 859-2222
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Presence Mercy Medical Center save lives? 1% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate | |
|---|---|
| Heart Attack | 16% |
| Heart Failure | 12% |
| Pneumonia | 10% |
Infectious Disease at Presence Mercy Medical Center
Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.
| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2 | 44 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3 | 0 |
Emergency Room Wait Time Ratings
Time until initial exam: 0h 40mNon-critical cases where patient is discharged have total visit time of 3 hour and 10 minutes
Serious cases where patients are admitted have 3 hour and 23 minutes to be admitted, then an additional 1 hour and 34 minutes delay before leaving to their room.
Patient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Rating: AVERAGE
Presence Mercy Medical Center
4.45
out of 5
based on 32 ratings.
32 user reviews.
65% of patients rate the hospital excellent
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Pain was usually controlled for patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Facilities are sometimes dirty
Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate
Presence Mercy Medical Center Stories
Sep 10, 2023, 11:05 PM
Presence Mercy Medical Center: "Wait time in the waiting room -8-9 hours on Tuesday 9/5. No updates given as to how much longer. They should tell you how long when you come in so you can decide then to go somewhere else. When they do bring you back to a room- no one connects you to monitor or checks you out to make sure you ok, they just take you back to room and again you wait for someone to come finally check you out. No blanket given or pillow, or call light to call if you need something. Please inquire about how long it will be and if they can’t tell you how long go somewhere else. Your life is valuable and you should demand the best care. Always advocate for yourself. I wish I would have inquired instead of waiting and then they didn’t even really help me-I went to another ED days later. " - Lila
