Phoenix Va Medical Center Ratings

650 E. Indian School Road
Phoenix, AZ 85012
Phone: (602) 222-6444

Hospital Type: Acute Care - Veterans Administration
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Phoenix Va Medical Center save lives? 17% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Phoenix Va Medical Center	National Average
Heart Attack	12.2%	12.6%
Heart Failure	7.5%	11.8%
Pneumonia	16.6%	18.2%

Infectious Disease at Phoenix Va Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	Not Available
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	Not Available

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 0h 0m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it
Facilities are sometimes dirty

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Phoenix Va Medical Center Stories

Dec 10, 2025, 10:17 AM
Phoenix Va Medical Center: "Phoenix VA home care never contacted us to provide instructions for wound care after discharge from hospital. They promised to send someone out next day to give instructions for this emergency surgery followup care but they never contacted us at all. We called several times and left messages but no response from them. We finally had to find an outside provider to come and help us. So instead of cleaning and caring for the surgical wound next day, it was 4 days later, by which time the gauze covering the wound was all stuck in the wound and it took a while to get it right." - John

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