Peterson Regional Medical Center Ratings
551 Hill Country Drive
Kerrville, TX 78028
Phone: (830) 896-4200
Kerrville, TX 78028
Phone: (830) 896-4200
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Peterson Regional Medical Center save lives? 7% worse than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Peterson Regional Medical Center | National Average | |
|---|---|---|
| Heart Attack | 12.6% | 12.6% |
| Stroke | 15.1% | 13.9% |
| Heart Failure | 11.4% | 11.8% |
| Pneumonia | 21.5% | 18.2% |
Infectious Disease at Peterson Regional Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 5 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 0 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 2h 34mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: VERY GOOD
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Peterson Regional Medical Center Stories
Mar 22, 2018, 2:56 PM
Peterson Regional Medical Center: "I will only go to this emergency room again if I am dying. I was left on a hard indescribably uncomfortable slab of a bed frozen as if I was in a freezer for 7 hours without observation. I felt completely ignored. I was not given a drink or anything to eat and was told the cafeteria was closed later in my long wait. Finally, I was given a dry sandwich. Most of all, I was not reassured by any of the staff that my condition was not an emergency. The doctor was extremely pleasant but I had to wait, as I said, many hours to see him. " - Sally
