Parkland Medical Center Ratings

1 Parkland Drive
Derry, NH 03038
Phone: (603) 421-2100

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Parkland Medical Center save lives? 15% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Parkland Medical Center	National Average
Heart Attack	11.1%	12.6%
Stroke	13.2%	13.9%
Heart Failure	10.9%	11.8%
Pneumonia	14.1%	18.2%

Infectious Disease at Parkland Medical Center

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	2
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	0

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 35m

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: AVERAGE

Positive Patient Ratings

Some patients praise:

Nurses usually take time to communicate well
Doctors usually communicate well with patients
Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Parkland Medical Center Stories

May 19, 2017, 3:10 AM
Parkland Medical Center: "I arrived around 5:45 pm feeling weak and feverish. Had symptoms of chills, fever, nausea, weakness and sweats for four plus days. During triage they initially read my temperature using the forehead swipe equipment. The reading was 106. They swiped again and reading was 107. They then used the under the tongue method and I believe my temp. read around 103. I was moved to a room and initial readings were taken and a chest xray. Then I was connected to four IV fluid bags to get me hydrated. I was told about an hour later I had pneumonia and I would be admitted. Unfortunately things began to fall apart at this point. The outgoing PR didnt fill out the paperwork correctly to have admitted and I was forgotten in the room for over two hours. The fluid bags had emptied over an hour earlier. When I brought myself back to their attention they realized the mistake and began to admit me. So I have pneumonia, they put me in a room with a gentleman who had recently left ICU. In my condition, I didn't think that,I should be in a room with a man who was very susceptible. I was moved into another room. I am a type two diabetic and my blood sugar levels were over 300 when i was in the ER. I didn't get an insulin shot until 2:00 am. The air conditioning happens to not be working and while I type this sweat is running down my back soaking my pillow and blurring my vision. All the staff have been kind, I will say that." - Michael

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