Coronavirus Alert: Wait times are statistical averages and may not reflect current wait times during the pandemic.

Palos Community Hospital Ratings

12251 SOUTH 80TH AVENUE
Palos Heights, IL 60463
Phone: (708) 923-4000

Hospital Type: Acute Care Hospitals
Emergency Services: YES




Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings



Quality of Care - Mortality Rate

How well does Palos Community Hospital save lives? 13% better than the national average, based on the overall mortality rate for critical illnesses.
Mortality Rate
Heart Attack13%
Heart Failure11%
Pneumonia10%


Infectious Disease at Palos Community Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations1 for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious DiseaseCases
C. Diff
Sickens more than a half million people each year and has a 17% mortality rate after one year2
92
MRSA
Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3
0


Emergency Room Wait Time Ratings

Time until initial exam: 1h 4m

Non-critical cases where patient is discharged have total visit time of 3 hour and 20 minutes

Serious cases where patients are admitted have 3 hour and 21 minutes to be admitted, then an additional 1 hour and 25 minutes delay before leaving to their room.



Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE
Palos Community Hospital 4.45 out of 5 based on 27 ratings. 27 user reviews.


63% of patients rate the hospital excellent

Positive Patient Ratings

Some patients praise:
  • Nurses usually take time to communicate well
  • Pain was usually controlled for patients

Negative Patient Ratings

  • Staff doesn't respond quickly when patients need help
  • Facilities are sometimes dirty
  • Rooms were often noisy at night




Footnotes:
1Questionable efficacy of flu vaccination
2C Diff Mortality Rate
3MRSA Mortality Rate



Palos Community Hospital Stories



Mar 13, 2024, 5:16 PM
Palos Community Hospital: "Ridiculous. Longest patient waiting for over 3 hours but not called 4 hours later from the Emergency Department. Service here is awful now. Never again" - Charlene

Jan 03, 2023, 11:13 PM
Palos Community Hospital: "Just returned from ER and never got to see a doctor. Waited 9 hours in the waiting room and was told a number of times that my wife was 3rd to be called. After seeing ten other patients taken in we gave up. We will never go to that ER again." - James

Aug 12, 2022, 11:25 PM
Palos Community Hospital: "Been in the ER for more than 6 hrs with my 80 yr old mother with new onset of AMS and extreme fatigue and have been told by RN multiple times to expect more than a 12 hr wait because those in the waiting room come first. " - Jack

Jul 05, 2022, 3:30 AM
Palos Community Hospital: "Been waiting 10.5 hours... TEN and 1 Half hours..Post Kindey transplant patient.. seeking blood work and other labs with pain in the transplanted kidney area.. blood work has been done for 8 hours as has a urinalysis..I can not get anyone to discuss the results.. I find this unacceptable.. " - Thomas

Jun 20, 2022, 9:44 PM
Palos Community Hospital: "This hospital sucks!!!!! Customer service is bad. How do you not know where a person stays in line with by symptoms on the list. U can only tell me how long I been waiting!!!I I know how long 6 hours and it doesn’t seem like we moving forward any time soon. Never will I be back I hope it shuts down. " - Lisa

Jun 20, 2022, 9:11 PM
Palos Community Hospital: "This hospital sucks!!!!! Customer service is bad. How do you not know where a person stays in line with by symptoms on the list. U can only tell me how long I been waiting!!!I I know how long 6 hours and it doesn’t seem like we moving forward any time soon. Never will I be back I hope it shuts down. " - Lisa

Jun 20, 2022, 9:10 PM
Palos Community Hospital: "This hospital sucks!!!!! Customer service is bad. How do you not know where a person stays in line with by symptoms on the list. U can only tell me how long I been waiting!!!I I know how long 6 hours and it doesn’t seem like we moving forward any time soon. Never will I be back I hope it shuts down. " - Lisa

May 25, 2022, 11:05 PM
Palos Community Hospital: "Been waiting 5 1/2 hours and doesn’t look like we will be seen anytime soon. Room has about 20 persons waiting. Palos Hospitsl should be more honest and tell people that can’t help them and somewhere else. " - Don

Feb 05, 2022, 11:32 AM
Palos Community Hospital: "I have a great experience last night, nurses and doctors where excellent, I was in and out in 30 mins, excellent service,

GreatER"
- Thomas

Feb 03, 2022, 1:58 PM
Palos Community Hospital: "I have a great experience last night, nurses and doctors where excellent, I was in and out in 30 mins, excellent service,

GreatER"
- Thomas


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