Overlook Hospital Ratings

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Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

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Quality of Care - Mortality Rate

How well does Overlook Hospital save lives? 6% better than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate
Heart Attack	14%
Heart Failure	12%
Pneumonia	11%

Infectious Disease at Overlook Hospital

Drug resistant bacteria are becoming the largest health facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

While many hospitals are implementing questionable flu vaccinations¹ for their employees, many fewer have as rigorous solutions for nosocomial MDR infections.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year2	112
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%3	4

Emergency Room Wait Time Ratings

Time until initial exam: 0h 46m

Non-critical cases where patient is discharged have total visit time of 2 hour and 40 minutes

Serious cases where patients are admitted have 3 hour and 58 minutes to be admitted, then an additional 2 hour and 20 minutes delay before leaving to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Rating: AVERAGE

67% of patients rate the hospital excellent



Footnotes:
¹Questionable efficacy of flu vaccination
²C Diff Mortality Rate
³MRSA Mortality Rate

Overlook Hospital Stories

Share your experience

Jun 15, 2022, 12:48 AM
Overlook Hospital: "This hospital is Horrible!! I came here because I was in pain and having trouble breathing. I waited 3.5 hours to be seen.I watched as the staff cherry picked who would get the available rooms. Five people came in after me and where seen before me. Mind you I was having problems breathing. It wasn't until I was fed up and spoke up that suddenly a room was available for me. People were leaving because they were tried of waiting. I hope no one went home and died smh." - Ms

May 14, 2022, 7:02 PM
Overlook Hospital: "This emergency room is the absolute worse. When checking in there is no privacy.When checking in the nurse is sitting at the desk where the whole emergency room patients can hear everything about the individual being checked in. This is clearly wrong. " - Barbara

Feb 10, 2020, 9:01 PM
Overlook Hospital: "Terrible service. Even when someone is bent over in extreme pain they tell you too wait! They are rude and need to hire more staff to hold the amount of sick people coming in the doors. " - Hane

Apr 04, 2018, 1:51 AM
Overlook Hospital: "Son was experiencing appendicitis symptoms and in pain. Walt time was over 2 hours. Staff didn't seem too concerned when ee asked if he could be seen. Very disappointing service for an emergency room. The wait times are too long and the staff uncaring. So I have to sit and watch my son in pain and wait and wait. " - MC

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