Overlake Hospital Medical Center Ratings
1035-116th Ave Ne
Bellevue, WA 98004
Phone: (425) 688-5000
Bellevue, WA 98004
Phone: (425) 688-5000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Overlake Hospital Medical Center save lives? 7% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Overlake Hospital Medical Center | National Average | |
|---|---|---|
| Heart Attack | 12.9% | 12.6% |
| Stroke | 11.7% | 13.9% |
| Heart Failure | 10.4% | 11.8% |
| Pneumonia | 17.9% | 18.2% |
Infectious Disease at Overlake Hospital Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 13 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 1 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 3h 3mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
- Rooms and facilities are usually clean
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Overlake Hospital Medical Center Stories
Dec 15, 2023, 12:37 AM
Overlake Hospital Medical Center: "This is taking SOOO long! We are waiting in a hallway in er, in a chair, and can hear everyone else’s medical information- personal stuff we don’t want to hear. This is something I expected in NYC, not Bellevue." - Cat
Jun 28, 2023, 7:32 PM
Overlake Hospital Medical Center: "Nurse Marie in the ER on 6/28/2023 around 1 PM was rude and dismissive. Not personal or inviting or welcoming. Her attitude was negative using words like "disgusting" when personal ER stories were shared. She should hold her tongue as you never know what people are going through in an ER. The patient did not need to experience her reaction when it had nothing to do with her at all. She was overhearing a story. Very unprofessional and condescending!" - Francis
Jun 01, 2022, 8:50 PM
Overlake Hospital Medical Center: "Hospital had an over 5-6 hour waiting time. Multiple people waiting giving up and leaving despite emergencies and complaints. Over 30 people in waiting room. Completely full. " - Stephan
