Novato Community Hospital Ratings

180 Rowland Way
Novato, CA 94945
Phone: (415) 209-1300

Hospital Type: Acute Care Hospitals
Emergency Services: YES

Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings

Quality of Care - Mortality Rate

How well does Novato Community Hospital save lives? 0% than the national average, based on the overall mortality rate for critical illnesses.

	Mortality Rate at Novato Community Hospital	National Average
Stroke	12.4%	13.9%
Heart Failure	13.1%	11.8%
Pneumonia	18.4%	18.2%

Infectious Disease at Novato Community Hospital

Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.

Infectious Disease	Cases
C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year¹	0
MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%²	1

Emergency Room Wait Time Ratings

Average Time Spent In Emergency Department: 2h 33m

Serious cases where patients are admitted wait 1 hour and 37 minutes delay before admission to their room.

Patient Ratings

While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.

Overall Patient Rating: VERY GOOD

Positive Patient Ratings

Some patients praise:

Rooms and facilities are usually clean

Negative Patient Ratings

Staff doesn't respond quickly when patients need help
Patients often don't receive help when they request it

Footnotes:

¹C Diff Mortality Rate
²MRSA Mortality Rate

Novato Community Hospital Stories

Mar 30, 2026, 8:02 PM
Ronald Reagan Ucla Medical Center: "It's garbage. Unfortunately, everywhere else is worse." - Still

Feb 15, 2026, 3:41 PM
Uc San Diego Health Hillcrest - Hillcrest Med Ctr: "7 hour wait today" - MARK

Feb 06, 2026, 4:47 PM
St Mary's Medical Center: "555" - CpjJwWHV

Feb 06, 2026, 4:46 PM
Saint Francis Memorial Hospital: "555" - CpjJwWHV

Nov 11, 2025, 9:09 PM
University Of California Davis Medical Center: "Horrible experience at UC Med.Emergency. After spending 3 hrs at One community Health we were sent to UC Med emergency we waited 7 hrs till 1 am and left without being seen. My son had a serious health issue and we had to wait till the next day and was seen by another hospital emergency room. He need surgery right away. We are contacting an attorney!!!" - Doug

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