Novant Health Presbyterian Medical Center Ratings
200 Hawthorne Lane Box 33549
Charlotte, NC 28233
Phone: (704) 384-4000
Charlotte, NC 28233
Phone: (704) 384-4000
Hospital Type: Acute Care Hospitals
Emergency Services: YES
Contents:
Quality of Care - Infectious Diseases - ER Wait Time - Patient Ratings
Quality of Care - Mortality Rate
How well does Novant Health Presbyterian Medical Center save lives? 2% better than the national average, based on the overall mortality rate for critical illnesses.| Mortality Rate at Novant Health Presbyterian Medical Center | National Average | |
|---|---|---|
| Heart Attack | 13.3% | 12.6% |
| Stroke | 13.1% | 13.9% |
| Heart Failure | 13.6% | 11.8% |
| Pneumonia | 15.6% | 18.2% |
Infectious Disease at Novant Health Presbyterian Medical Center
Drug resistant bacteria are becoming a large health risk facing the United States. There are an increasing number of drug resistant bacteria, including: drug resistant bacteria due primarily to unnecessary and mis-applied use among humans and livestock, patients with hospitalizations for relatively minor reasons can suddenly face lifethreatening illness.| Infectious Disease | Cases |
|---|---|
| C. Diff Sickens more than a half million people each year and has a 17% mortality rate after one year1 | 19 |
| MRSA Causes life-threatening bloodstream infections, pneumonia and surgical site infections. Mortality rates may be as high as 20%2 | 7 |
Emergency Room Wait Time Ratings
Average Time Spent In Emergency Department: 2h 52mPatient Ratings
While customer satisfaction surveys don't necessarily reflect the quality of care provided at the hospital, it can identify some areas that are important standards to maintain, such as managing pain and maintaining a sanitary environment.Overall Patient Rating: AVERAGE
Positive Patient Ratings
Some patients praise:- Nurses usually take time to communicate well
- Doctors usually communicate well with patients
Negative Patient Ratings
- Staff doesn't respond quickly when patients need help
- Patients often don't receive help when they request it
- Facilities are sometimes dirty
Footnotes:
1C Diff Mortality Rate
2MRSA Mortality Rate
Novant Health Presbyterian Medical Center Stories
Jun 01, 2022, 6:08 PM
Presbyterian Hospital: "My wife waited 18 hours and I her husband waited 15 hours. She was bleeding from her rectum and in pain. This was told to the nurse, but she seemed snooty rude and did nothing.
She has diabetes and her insulin pen malfunctioned and her sugars were averaging 360. Novant didn't care as it apparently was a
low priority.
Also, a man was in distress of vomiting and not one nurse assisted him and I had to go fetch a nurse. He also was about 18 hours in the waiting room.
If waiting times are close to 24 hours, food and drink should be supplied." - Rick
